Summary: We will not exercise discretion to investigate this complaint about the Council’s approval of a planning application in a conservation area in 2022. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

Summary: We will not investigate this complaint about planning advice as there is no evidence of fault by the Council and there was a right of appeal to a Planning Inspector for any complaint about delay or the decision itself.

Summary: We will not investigate this complaint about planning enforcement because there is no evidence of fault.

Summary: We cannot investigate this complaint about traffic management works carried out by the Council which Mr X says were unnecessary and wasted public funds. This is because it concerns something that affects all or most of the people in the Council’s area.

Summary: We will not investigate this complaint about the Council’s handling of a reported breach of planning control. This is because there is not enough evidence fault to justify a further investigation.

Summary: We will not investigate Miss X’s complaint about the Council’s handling of a planning application. This is because the injustice Miss X claims is not significant enough to warrant investigation.

Summary: We will not investigate this complaint about the way the Council dealt with a planning application. The Council refused the application. Therefore, we do not consider the complainant has suffered a significant personal injustice which warrants an investigation.

Summary: We will not investigate Miss X’s complaint about the Council’s failure to identify damage to her property caused by her neighbour’s builder as part of the building control process. This is because the issue is a private civil matter between Miss X and her neighbour/their builder and we could not achieve any worthwhile outcome for Miss X by investigating.

Summary: We will not investigate this complaint about the Council’s decision to approve a planning application in 2017. We are unlikely to find fault in the Council’s actions and we cannot achieve the outcome the complainant is seeking.

Summary: We will not exercise discretion to investigate this complaint about the Council’s notification of a planning appeal about a children’s care home in 2022. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.

Summary: We will not investigate Mr X’s complaint about the Council deciding not to take enforcement action against a developer building on a site next to his property for not erecting a boundary fence in line with the agreed plans. There is not enough evidence of fault in the Council’s enforcement decision-making process to warrant us investigating. We also cannot achieve the outcome Mr X seeks from his complaint.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his planning applications and its refusal to deal with his complaint about the matter. This is because we cannot say the Council’s decisions on Mr X’s applications were wrong or determine any argument over whether Mr X must comply with its enforcement notice. The Council has commenced court proceedings against Mr X and if he believes he should not have to comply with the enforcement notice he should put his arguments forward as part of his defence.

Summary: We cannot investigate Mr X’s complaint about the Council’s failure to follow the proper process in issuing him a planning enforcement notice. This is because Mr X has used his right of appeal to the Planning Inspector.

Summary: We will not investigate this complaint about how the Authority dealt with a planning application. This is because we are unlikely to find fault.

Summary: X complained about the advice the Council gave about whether their proposed works needed planning permission. We did not continue our investigation because it was unlikely to result in a remedy for X or any other meaningful outcome.

Summary: X complained about the Council’s decision to approve a planning application on land next to X’s home. There was no fault in the way the Council made its planning decision.

Summary: X complained about the Council’s decision to approve an application for development on land near X’s home. We did not investigate this complaint further, as we were unlikely to find fault or evidence to show the outcome would have been different.

Summary: We will not investigate this complaint about how the Council has dealt with the complainant’s planning applications and a breach of planning control. This is because the complainant had the right to appeal to the Planning Inspector.

Summary: We will not investigate this complaint about how the Council dealt with two planning applications. This is because we are unlikely to find fault and the complainant has not been caused significant injustice.

Summary: We will not investigate this complaint about the Council granting planning permission for a development next to the complainant’s home. There is not enough evidence of fault in the way the Council reached its decision.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his planning application and its decision to refuse permission for his proposed development. This is because it would have been reasonable for Mr X to appeal to the Planning Inspectorate.

Summary: We will not investigate this complaint about a building control matter. This is because we are unlikely to find fault by the Council and the complainant’s concerns about property damage will be a private civil matter.

Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control and its decision to take enforcement action. This is because the complainant appealed to the Planning Inspector. The complainant has not suffered significant injustice in relation to the remaining issues complained about.

Summary: We cannot investigate Mr B’s complaint about the Council’s refusal of his planning application because he appealed to the Planning Inspector. Also, it is reasonable for Mr B to put in an appeal to the Planning Inspector if the Council takes enforcement action.

Summary: We will not investigate this complaint about the way the Council considered a planning application before deciding to grant planning permission. There is not enough evidence of fault to justify an investigation.

Summary: The Council is at fault for failing to issue a planning decision within the deadlines and failing to refund the planning fee. This has caused Mr X frustration and financial loss. The Council agreed to apologise, refund the fee, and take action to improve its services.

Summary: Mrs X complained the Council did not follow relevant planning policy when it approved a neighbour’s planning application to build an extension close to her home. Mrs X says the Council’s actions have caused avoidable distress and led to a loss of privacy as her property is overlooked by the development. We found fault by the Council and the Council has agreed to provide a financial remedy to Mrs X.

Summary: We will not investigate Mr X’s complaint about the Council’s pre-application planning advice. This is because there is not enough evidence of fault by the Council.

Summary: We will not investigate this complaint about the Council’s handling of a planning application. This is because any fault has not caused injustice to Mrs X.

Summary: We will not investigate this complaint about the Council’s handling of a planning application. This is because there is not enough evidence of fault to justify investigation.

Summary: We cannot investigate this complaint from a town council about a planning enforcement matter. This is because we cannot investigate complaints from public bodies such as town councils.

Summary: Mr X complains the Council failed to take action over his reports of the breach of planning conditions on land next door to his home. We do not find fault with the Council.

Summary: Miss X complained the Council allowed her neighbour permission to build a single storey rear extension without considering the impact on their residential amenity. There was no fault in the Council’s consideration of a prior approval planning application from Miss X’s neighbour.

Summary: We will not investigate this complaint about planning permission as there is no evidence of fault by the Council.

Summary: We will not investigate Mr X’s complaint about a planning decision he says causes overlooking to his property. This is because there is not enough evidence of fault by the Council to warrant investigation.

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to treat changes to the layout of a residential development as a non-material planning amendment. There is not enough evidence of fault in the Council’s decision-making to warrant an investigation. Even if there was such fault, the matter does not result in sufficient injustice to Mrs X to justify us investigating. We also cannot achieve the outcomes Mrs X seeks from her complaint.

Summary: We will not investigate Mr X’s complaint about the Council not conditioning his neighbour’s ground floor window to be obscure glazed as part of its 2022 planning decision. The complaint is late and there are no good reasons to investigate it now. Even if we treated the complaint as made in time, there is insufficient significant personal injustice to Mr X caused by the matter to justify investigating and we cannot achieve the outcome he seeks from the complaint.

Summary: We will not investigate Ms X’s complaint about a building control matter. This is because the complaint is late and we cannot achieve any worthwhile outcome for Ms X by investigating the matter further.

Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant has the right to appeal to the Planning Inspector.