Summary: Mr X complained about the Council’s actions in response to a report of disrepair at one of his rental properties, and to his complaint about this. We have not found fault with the Council’s actions.

Summary: We will not investigate this complaint about a telephone call and the handling of Miss X’s complaint about the call. This is mainly because it is unlikely we would reach a clear enough view about the telephone call or recommend more than the Council has already done for the poor complaint-handling.

Summary: We will not investigate Ms X’s complaint about the Council erecting scaffolding on her property without her knowledge or permission. This is because this is a complaint about negligence which is a matter best considered and decided via the Council’s insurers or the small claims court.

Summary: We will not investigate this complaint about the points the Council awarded on its housing register. This is because there is no evidence of fault in the way the Council made its decision.

Summary: Miss X complains about the Council’s handling of her concerns about disrepair in her privately rented property from December 2021 to May 2023, when she moved out. The Council was at fault for not taking formal enforcement action against the landlord when it identified category 1 hazards in the property, which caused injustice. The Council’s determination the landlord’s eviction attempt was not retaliatory was unclear but did not cause Miss X significant injustice. The Council has agreed to apologise and make a payment to Miss X. It will also share this decision statement with relevant staff to reinforce the recent training it has already completed.

Summary: Ms X complains the Council has failed to properly investigate and enforce against disrepair and noise nuisances inside her home. She also complains about how the Council has communicated with her. We have found the Council at fault for not conducting a Housing Health and Safety Rating System (HHSRS) inspection at the earliest opportunity. We have made recommendations to remedy the injustice we believe this caused Ms X. We have not found the Council at fault for how it investigated Ms X’s noise nuisance concerns, or for how it communicated with Ms X.

Summary: Mr B says the Council failed to properly consider his medical needs and the medical information he provided when awarding him band 3 medical priority. The Council failed to explain its reasoning for the first decision and included some information in the review decision which causes concern. It is unlikely though that affected the decision on Mr B’s banding. An apology and reminder to officers is satisfactory remedy.

Summary: The Council was at fault for delaying in providing Mr X with a homelessness relief duty and for wrongly telling him to attend a homelessness assessment. As a result, the Council delayed in providing Mr X with help to relieve his homelessness. The Council agreed to apologise to Mr X and make a payment to recognise the distress and uncertainty caused.

Summary: We will not investigate this complaint about the Council’s consideration of Miss X’s homeless application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not exercise discretion to investigate this complaint about matters relating to temporary accommodation in 2022. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.

Summary: We will not investigate this complaint about the Council’s handling of Miss X’s housing application as it is out of time.

Summary: We will not investigate Ms X’s complaint about her housing allocations application. This is because it is reasonable for Ms X to ask the Council for a review of its decision.

Summary: We will not investigate Ms X’s complaint about the Council’s decision that she is not eligible to join the housing register. This is because there is insufficient evidence of fault.

Summary: We will not investigate Mrs X’s complaint about the Council’s decision not to award her housing application a medical priority. This is because there is insufficient evidence of fault.

Summary: We will not investigate Miss X’s complaint about the Council delaying completing repair works to fix the disrepair issues she reported with her temporary accommodation. This is because an investigation would not lead to any different findings or outcomes.

Summary: We will not investigate this complaint about the Council’s handling of Ms X’s housing register applications and reports of anti-social behaviour and harassment between 2020 and 2022. Ms X also complains the Council declined to award her a decorating grant. This is because most of Ms X’s complaints are late and there are no good reasons to exercise discretion to consider the late complaints.

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about the Council’s decision to place Mr X in Band B on its housing register as there is not enough evidence of fault.

Summary: We will not exercise discretion to investigate this complaint about the suitability of temporary accommodation provided by the Council in 2022. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Ms X could not have complained to us sooner following her original contact with us in 2022.

Summary: We will not investigate this complaint about the Council’s decision that Miss X is not eligible for the housing register. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate Miss X’s complaint about the homelessness support the Council provided after she fled domestic abuse. That is because it is a late complaint.

Summary: We will not investigate this complaint about the Council’s response to the problems Mr X reported with a tenant nominated by the Council to rent his property. This is because an investigation is unlikely to add to that already carried out by the Council or lead to a different outcome.

Summary: We will not investigate Miss X’s complaint about her property not being suitable for her household and about severe mould in the property. This is because we could not add to the Council’s investigation and an investigation would not lead to any different findings or outcomes.

Summary: The Council failed to take all the relevant information into account in deciding Ms X did not qualify to join its housing register. This was fault. This caused Ms X injustice as she missed out on opportunities to bid for housing and experienced avoidable distress. The Council has agreed to apologise, reinstate Ms X’s application, make a payment to her, and act to improve its services.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his reports of disrepair in a house in multiple occupation property he was living in. This is because there is insufficient evidence of fault.