Summary: We will not investigate this complaint about the Council’s refusal to pay Ms X interest on council tax she overpaid. There is not enough evidence of fault to justify an investigation.

Summary: We will not investigate this complaint about removal of a Council tax discount because the dispute could be appealed to a Valuation Tribunal.

Summary: We will not investigate this complaint about the Council’s alleged failure to charge Mrs X the correct amount of council tax. This is because she has right of appeal to the valuation tribunal and it would be reasonable for her to use it.

Summary: We will not investigate this complaint about Council tax liability as any dispute can be appealed to a Valuation Tribunal.

Summary: Ms X complained the Council failed to award her the correct priority on its housing register. The Council was not at fault in deciding her priority. However, it failed to properly consider whether Ms X was homeless. Ms X also complained about the Council’s refusal of a discretionary housing payment. Based on information seen, there was fault in the way it considered this, and it failed to properly consider a request for reasonable adjustments when Ms X challenged its decision. The Council should apologise for the distress and uncertainty caused and take steps to prevent recurrence.

Summary: We will not investigate this complaint about a council tax discount. This is because Miss X can appeal to the Valuation Tribunal.

Summary: Mr X complains the Council have not dealt properly with his Housing Benefit. The Council is at fault because it did not properly notify Mr X about changes to eligibility in relation to his benefit. Mr X suffered avoidable distress. The Council should apologise, pay Mr X £500, review its decision letters and provide guidance to staff.

Summary: We will not investigate Mr X’s complaint about delay in the Council considering his request for support to help cover the cost of moving and to furnish his new property. He also complains the Council failed to provide his reasonable adjustments. This is because an investigation would not lead to any different findings or outcomes.

Summary: We will not exercise discretion to investigate this complaint about the Council’s recovery of historic debts for council tax, housing benefit overpayments and rent arrears. This complaint which was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.

Summary: We will not investigate this complaint about the Council’s management of Ms X’s council tax account. This is because an investigation would not lead to a worthwhile outcome.

Summary: Mr X complains on behalf of Mr Y the about the Council’s handling of Mr Y’s business rates debt. We find some of Mr Y’s complaint issues are out of our jurisdiction and late for us to consider. We also do not find sufficient evidence of fault in the remaining issues to justify further investigation and further investigation also would not lead to a different outcome.

Summary: We will not investigate this complaint about a wrongly issued summons for non-payment of council tax. The Council has accepted fault, withdrawn the summons and apologised to Ms Y. This is an appropriate remedy for the injustice caused and further investigation by us would not lead to a different outcome.

Summary: We will not investigate this complaint about the Council’s refusal of an Additional Restrictions Grant because there is not enough evidence of fault.