Summary: We will not investigate this complaint about the Council’s assessment of Miss X’s housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate Miss X’s complaint about several disrepair issues in her privately rented property. She says the Council will not help her resolve the disrepair. This is because there is insufficient evidence of fault.

Summary: We cannot investigate Mr B’s complaint about the behaviour of the Council tenant at the adjoining property. This is because we cannot investigate complaints about the management of social housing by councils.

Summary: Ms X complained about the Council’s handling of a homelessness assessment telephone call when she said she was at risk of domestic abuse. The Council was at fault for not properly explaining what information it needed and why it needed it, not being clear about what information it had considered before deciding it did not have “reason to believe” Ms X was homeless and applying too high a bar when making that decision. It should apologise, and pay Ms X £250 for the distress, frustration and uncertainty caused. It should share the learning from this case with relevant staff.

Summary: Mr B complained about the Council’s consideration of his priority for rehousing. He considered it did not award him high enough priority and when it did do so it was based on information he had already provided so it could have reached the decision sooner. He considered the delay in awarding the correct banding meant he was unable to bid on properties and be considered with the correct priority and he may have missed the opportunity to move to a property better suited to his needs. There was fault and the Council should apologise and make a payment to Mr B.

Summary: Ms X complained about the way Derby Homes, acting on behalf of the Council, handled her reports of antisocial behaviour and request for rehousing. Derby Homes was at fault for not considering an antisocial behaviour case review, for failures in its complaints handling, and in the way it handled her request for reasonable adjustments. It will apologise, pay her £600, and make service improvements.

Summary: We will not investigate this complaint about the Council’s assessment of Miss X’s housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about how the Council has dealt with requests to repair heating in one of its properties. This is because the law prevents us from considering complaints about how councils manage social housing properties.

Summary: there was service failure and fault in the way the Council investigated Ms X’s complaint about poor housing conditions in her private rented accommodation. This caused her avoidable frustration, distress and uncertainty. The Council has agreed to provide a suitable remedy for this injustice.

Summary: Mr X complained about the Council’s dealings and communication with him regarding his role as a host for guests under the Government’s Homes for Ukraine scheme. We have found fault by the Council in its communication with Mr X about its decision on his suitability as a host. We consider the Council has already taken suitable action to remedy the injustice this caused. We have not found fault by the Council on the other parts of the complaint.

Summary: We cannot investigate this complaint about service charges in temporary accommodation because Miss X has started court action against the Council on the same matter. The law says we cannot investigate a complaint if someone has started court action about the matter.

Summary: We cannot investigate this complaint about how the Council dealt with Miss X’s homelessness because Miss X has started court action against the Council on the same matter. The law says we cannot investigate a complaint if someone has started court action about the matter.

Summary: The Council failed to properly consider medical evidence provided by Mr B when it decided he did not qualify to join the housing register. It also delayed assessing his application and reviewing its decision. The Council has agreed to apologise and make a payment to Mr B. It has also agreed to make service improvements.

Summary: The Council was not at fault for its decision not to take action against Ms X’s landlord following her reports of harassment. The Council was at fault for not considering whether she was at risk of homelessness in light of her reports. This caused injustice as the Council may have been able to provide Ms X with advice and assistance if it considered she was threatened with homelessness. The Council agreed to apologise to Ms X.

Summary: We will not investigate Miss X’s complaint about the Council’s handling of her housing application. She says she has waited over the Council’s published average waiting time for a property. This is because there is insufficient evidence of fault. In addition, there are no good reasons to exercise discretion to consider the late complaint.

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: Ms B complained that the Council had failed to find her and her daughter suitable temporary accommodation since 29 November 2022 when they had been living in bed and breakfast (B&B) accommodation for six weeks. It had only made her one offer of accommodation at very short notice, 250 miles away and failed to review the suitability of that offer. We found fault with the Council’s actions. The Council has agreed to find alternative accommodation for Ms B, pay her £5000 for the time she has spent in B&B accommodation and improve its procedures for the future.

Summary: Mrs C complained the Council had unreasonably refused to provide interim accommodation to relieve her homelessness. There was some fault in the process the Council followed after another local authority’s referral. This did not cause Mrs C an injustice as it has since followed the correct process and the outcome remained the same.

Summary: We will not investigate this complaint about the Council’s failure to rehouse Ms X when she was a council tenant and suffering from claims of anti-social behaviour by her neighbour. We cannot investigate tenancy matters and these are currently being investigated by the Housing Ombudsman service. Ms X does not have a current housing application on the Council’s housing register for us to consider.

Summary: We will not investigate this complaint about the Council’s assessment of Ms X’s housing application. There is insufficient evidence of fault which would warrant an investigation .

Summary: We will not investigate this complaint about delay in the Council dealing with Miss X’s application to join the housing register. This is because an investigation would not lead to any different findings or outcomes.

Summary: We will not investigate this complaint about Miss X’s housing. Miss X can await the Council’s review of her temporary accommodation’s suitability. She could reasonably use rights to take court action on some points. Miss X and the Council can continue dealing with each other about the information needed for the Council to consider medical priority for social housing. The complaint about events in 2013 is late and we would be unlikely to reach a clear enough view on it now.