Summary: We will not investigate this complaint about misinformation by the Council as there is a right of appeal to a Valuation Tribunal. Further, part of the complaint is out of time.

Summary: We will not investigate this complaint about the Council’s failure to allocate a council tax payment to Mr X’s account. This is because the Council has already satisfactorily remedied the situation and an investigation would not lead to a different outcome.

Summary: Mr X complained about the Council’s decision to refuse his business a COVID-19 grant. There was no fault in the Council’s consideration of Mr X’s request for a COVID-19 business grant. The Council was at fault for delays responding to Mr X’s complaint, but its apology is sufficient remedy for any injustice.

Summary: Ms X complains the Council has not dealt properly with her Council Tax and Council Tax Support. The Council was at fault because it did not clearly explain how a payment would be applied to her Council Tax bill. Ms X suffered avoidable distress. The Council should apologise, pay Ms X £100 and review its processes.

Summary: Mr X complained the Enforcement Agents instructed by the Council refused to arrange a payment plan for outstanding Council Tax. Mr X says enforcement agents broke into his house and stole his belongings. Mr X also says the Council charged an incorrect rate for his Council Tax. We find no fault in the actions of the Council.

Summary: We will not investigate this complaint about Mr X’s business rates. It is for the courts to decide liability for business rates while the property was unoccupied. The complaint about the lack of help with business rates during COVID-19 restrictions is late without good reason to investigate it now and any investigation now would be unlikely to reach a clear enough view on that.

Summary: We will not investigate this complaint about the Council’s alleged failure to contact Mr X regarding his outstanding council tax bill. This is because an investigation would be unlikely to find fault with the Council’s actions.

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s Council Tax account. This is because an investigation is unlikely to add to that already carried out by the Council or lead to a significantly different outcome.

Summary: We will not investigate this complaint about an unpaid Council tax debt Mr X says he is not liable for. This is because he has right of appeal at the Valuation Tribunal and it would be reasonable for him to use it.

Summary: Ms B complained that the Council delayed for nine months in referring her property to the Valuation Office for banding, which caused a delay in sending her the correct council tax bill and then demanded payment of a large amount of money at short notice. It also delayed in awarding the correct discounts and acknowledging the impact of the delay. We found fault with the actions of the Council. It has agreed to pay an additional £275 to Ms B and improve its procedures for the future.

Summary: We will not investigate this complaint about the Council’s decision to withdraw council tax reduction for Ms X. It was reasonable for her to appeal the Council’s decision to the Valuation Tribunal and she has now submitted an appeal.

Summary: We will not investigate this complaint about Council tax payments as the complaint is out of time and the Council has remedied the matter.