New planning complaint decisions

A weekly update on planning complaint decisions

Please note: our decisions are published six weeks after they are issued to councils, care providers and the person who has made the complaint. The cases below reflect the caselaw and guidance available at the time of issue and the individual circumstances of each case.


Summary: We will not investigate this complaint about a planning application as there is no evidence of fault by the Council causing injustice.

Summary: We will not investigate this complaint about planning enforcement because the matter is out of time.

Summary: We will not investigate this complaint about planning permission for a development of housing because there is no evidence of fault by the Council.

Summary: We will not investigate Mr X’s complaint about a planning enforcement matter. This is because we cannot achieve any worthwhile outcome for Mr X by doing so. The Council has sought legal advice on the possibility of taking formal action and there is not enough evidence of fault affecting its decision to warrant further investigation. Further, the injustice Mr X claims is not directly related to the Council’s decision not to take formal action.

Summary: We will not investigate Mr X’s complaint about the Council granting planning permission for new houses next to his property in 2021 and how it dealt with his complaint. The complaint is late and there are no good reasons for us to investigate it now. We cannot achieve the outcome Mr X wants from his complaint. We do not investigate councils’ complaint-handling where we are not investigating the core issue which gave rise to the complaint.

Summary: We will not investigate Ms X’s complaint about the Council’s decision not to take enforcement action against her neighbour, officers not visiting the site before making the decision, and how it dealt with her correspondence and complaint. There is not enough evidence of fault in the Council’s decision-making process affecting its decision to warrant an investigation. The matters complained of do not cause Ms X sufficient significant personal injustice to justify us investigating. We do not investigate councils’ correspondence and complaint-handling where we are not investigating the core issues giving rise to the complaint.

Summary: We will not investigate this complaint about planning permission for a telephone mast as there is insufficient injustice to warrant investigation and a legal remedy has been sought.

Summary: We will not investigate Ms X’s complaint about the Council’s decision to grant planning permission for her neighbour’s extension. There is not enough evidence of fault in the Council’s planning decision-making process to warrant us investigating.

Summary: We will not investigate Mr X’s complaint about the Council processing and granting permission for a change of planning use at a property he owns. There is not enough evidence of fault in the Council’s planning process to warrant investigation. There is insufficient significant personal injustice caused to Mr X by the Council to justify an investigation. We also cannot achieve the main outcome Mr X wants from his complaint.

Summary: Mr X complained the Council acted beyond its authority, and contrary to its constitution, when it granted planning permission to develop land near his home using delegated powers. Mr X also complained the Council failed to remedy breaches of planning control at the site due to delays, lack of action, and undue leniency towards the developer. We did not investigate the Council’s decision to grant planning permission. There was no fault in the Council’s consideration of the planning enforcement issues.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.

Summary: Mr B complains the Council failed to adhere to procedures when considering a planning application. We have not found evidence of fault by the Council and have completed the investigation and not upheld the complaint.

Summary: We will not investigate this complaint about the Council’s failure to require a developer to transfer land to a parish council. We do not consider the complainant has suffered enough personal injustice to justify an investigation.

Summary: Mr X says the Council should not have abandoned enforcement action in 2022 and failed to ensure its officers returned messages and responded to emails. There is no fault in the Council’s decision to abandon prosecution but it delayed reaching that decision and has still not decided whether to pursue the planning breach. There is no evidence of failure to respond to Mr X’s contacts since 2022. An apology for the delayed decision to abandon prosecution and an agreement to make a decision on the outstanding planning breach is satisfactory remedy.

Summary: We will not investigate this complaint about how the Council dealt with a planning application and possible breaches of planning control. This is because we are unlikely to find fault.

Summary: We cannot investigate this complaint about how the Council dealt with the complainant’s application for a Certificate of Lawful Development. This is because the complainant has appealed to the Planning Inspector.

Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because he has appealed to the Planning Inspector.

Summary: X complained about delay by the Council in taking planning enforcement action against a developer on land next to their home. We did not investigate this complaint further because the planning enforcement process is still ongoing.

Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action in relation to advertisement signage for a business below Mr X’s property. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.

Summary: We will not investigate this complaint about the Council’s enforcement investigation. This is because the complainant has a right of appeal to the Planning Inspector.