New planning complaint decisions

A weekly update on planning complaint decisions

Please note: our decisions are published six weeks after they are issued to councils, care providers and the person who has made the complaint. The cases below reflect the caselaw and guidance available at the time of issue and the individual circumstances of each case.


Summary: We will not investigate this complaint about the Council’s handling of planning matters which relate to a neighbour’s extension which impacts on Ms X’s property. This is because the complaint is a late complaint and so falls outside our jurisdiction due to the passage of time.

Summary: Mr X complained about the Council’s decisions to grant planning permission for developments near his home. We found no fault in how the Council reached its planning decisions.

Summary: We will not investigate this complaint about planning enforcement as it has been made on behalf of a public body.

Summary: We will not investigate this complaint about how the Council dealt with planning applications for the same site. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We have not seen enough evidence of fault in the way the Council considered the planning applications to justify an investigation.

Summary: We will not investigate Mr X’s complaint about the Council’s decisions not to enforce against his neighbour’s decking and fencing nor require them to apply for retrospective permission, how it investigated his concerns, or how it dealt with his complaint. There is not enough evidence of fault in the Council’s enforcement decision‑making which would have altered the outcome, including evidence of any discrimination, to warrant us investigating. We cannot achieve the outcome Mr X seeks from the complaint. We will not investigate council complaint-handling where we are not investigating the core issues giving rise to the complaint.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.

Summary: Mr X complained about the way the Council dealt with a planning application and discharge of conditions application regarding noise and boundary treatments. We found there was fault by the Council. We recommended the Council apologised and made a payment to recognise there is uncertainty about how much the fault increased noise at Mr X’s property.