Summary: The investigation of this complaint will be ended. Mr X complained the Council has not moved him and his friend to a new property. The Council has offered to take a homeless application from Mr X, but he did not want to complete the application so there is no worthwhile outcome from further investigation. Complaints about the management of his friends social housing tenancy are outside jurisdiction.

Summary: We found fault on Mr K’s complaint about the Council failing to properly deal with him when he contacted it about being homeless. There was also fault on his complaint about how it dealt with him when he applied to join the housing register. It failed to show decision letters were sent, which also set out review rights, or provide records of its decisions. It did not consider his local connection properly for his homeless application. The agreed action remedies the injustice caused.

Summary: Miss K complained about the Council’s handling of her homeless applications since late 2022. We found the Council failed to properly consider her application and provide her with interim accommodation when she was at risk or threatened with violence. It also caused delays in its complaints handling. There was no fault in the Council’s handling of her homeless application since February 2023. The Council will apologise to Miss K and make payment to acknowledge the injustice this caused her and her family.

Summary: Mr B complained the Council did not properly support his family and his Autistic children when they were evicted. He also complained they were placed in bed and breakfast accommodation and they had to move between hotels frequently. We found there was fault by the Council and the provision of bed and breakfast accommodation for his family represented service failure. We recommend an apology, a payment and a review of the Council’s processes regarding temporary accommodation provision.

Summary: We will not investigate this complaint about the Council’s decision not to prosecute a house owner for an alleged rat infestation. There is not enough evidence of fault in the Council’s actions to justify an investigation.

Summary: We will not investigate this complaint about the Council’s assessment of Mrs X’s housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about the handling of Miss X’s housing situation. The complaint is late without good enough reason to investigate it now.