Summary: Ms X complained about the way the Council handled her homeless application. We found there were failings in the process including that Ms X and her family had to live in hotels for three weeks longer than the law allows. In recognition of the injustice caused, the Council has agreed to apologise to Ms X and make a payment to her.

Summary: Miss X complains that the Council wrongly advised her to remain in her property until evicted and provided unsuitable interim accommodation to her. The Council is not at fault for advising Miss X to stay in her property until the section 21 notice expired. The Council is at fault as it did not comply with its duty to provide suitable interim accommodation to Miss X and her children which caused them to live in unsuitable accommodation for 14 weeks. The Council has agreed to remedy this injustice by apologising to Miss X and making a payment of £2800 to her.

Summary: Mrs X complained the Council caused delay and failed to correctly assess her request for medical priority in her housing application. We found the Council caused delay and failed to provide a detailed letter explaining the reasons for its decision following its review of the application. The Council will apologise for the injustice caused.

Summary: We will not investigate this complaint about the Council’s assessment of Mrs X’s housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We cannot investigate Miss B’s complaint that her home has been damaged by a structure built at the adjoining property by a Council tenant. This is because we cannot investigate complaints about the management of social housing by councils.

Summary: We will not investigate this complaint about disrepair in temporary accommodation. Some of the complaint relates to matters which occurred more than 12 months before they were brought to our attention and we will not exercise discretion to consider them now. The Council has responded to complaints made within 12 months and there is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate Miss Z’s complaint the Council did not properly assess her level of need for housing, or review its housing decision. The Council has accepted it did not properly refer Miss Z to the review process when she complained and has now agreed to do so.

Summary: We will not investigate this complaint about a Council officer’s conduct whilst carrying out a housing assessment interview with Ms X. This is because the Council has already provided a suitable remedy and an investigation would not provide Ms X with a different outcome.

Summary: We will not investigate this complaint about the Council’s assessment of a homeless application. It was reasonable for Miss X to ask for a statutory review of the Council’s decision. If the outcome is unchanged, she will have a right to appeal the decision in the County Court.

Summary: We will not investigate this complaint about the Council’s assessment of Mr X’s housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about the Council’s assessment of a housing application and disrepair in social rented housing. There is insufficient evidence of fault in the Council’s assessment which would warrant an investigation. We cannot investigate complaints about disrepair in social rented housing.

Summary: We will not investigate this complaint about the Council’s duty to house Miss Y. It is reasonable for Miss Y to have used her right of appeal.

Summary: the Council took far too long to assess Ms X’s Housing Register application and that was fault. It also took too long to reassess her priority and points when she provided further evidence about her family’s medical needs and disabilities. This caused Ms X avoidable frustration and uncertainty. But she did not miss out on an opportunity to be rehoused sooner due to these delays. The Council has agreed to provide a suitable remedy for the distress caused.

Summary: Miss X complains about how the Council handled her complaint about housing disrepair at a property she was renting. We have concluded our investigation having made a finding of fault. Although we found the Council were not at fault for how it handled Miss X’s reports about disrepair in her property, we found it missed an opportunity to properly consider disclosures made to it about her mental health and what, if any, support it could provide to her. The Council have agreed to our recommendations.

Summary: Ms X complains for Ms Y there were failings in the way the Council dealt with Ms Y’s homelessness situation causing anxiety, uncertainty and distress. We have found no evidence of fault by the Council in the way it dealt with Ms Y’s homelessness situation. The Council accepts it was at fault in dealing with Ms Y’s complaints about the matter as it delayed in responding to her. The Council has already apologised to Ms Y and taken action to improve its communications with homeless applicants. So, we are completing our investigation.

Summary: We will not investigate this complaint about housing allocations. This is because there is not enough evidence of fault to justify investigating.