Summary: We will not investigate this complaint about a discretionary hardship payment because there is no evidence of fault.

Summary: We will not investigate this complaint about the Council incorrectly linking Mr X’s council tax account with another person with a very similar name to him. He says this meant his personal information was accessible to the other individual. This is because an investigation would not lead to any different findings or outcomes. In addition, there is another body better placed to consider his complaint about the Council mishandling his data.

Summary: We will not investigate this complaint about the Council’s failure to charge Mr X for council tax from the date he became liable. This is because an investigation would not lead to a different outcome.

Summary: We will not investigate this complaint about council tax payment reminders sent out by the Council. This is because an investigation is unlikely to find evidence of fault by the Council or injustice caused to Mr X sufficient to warrant an investigation.

Summary: We will not investigate this complaint about the Council’s refusal to backdate council tax single person discount to 2002. It was reasonable for Mr X to appeal the decision to the Valuation Tribunal which is the body best placed to determine disputes about discounts and exemptions.

Summary: We will not investigate this complaint about a Council tax premium because the matter has been remedied and there was a right of appeal to a Valuation Tribunal.

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s council tax account. This is because an investigation is unlikely to add to that already carried out by the Council or lead to a significantly different outcome.

Summary: Miss X complains the Council refused to help her claim council tax support and then took unfair and distressing recovery action against her. She says this had a severe impact on her mental and physical health. We found fault by the Council. It has agreed an improved remedy.

Summary: We will not investigate this complaint about the Council issuing a summons and taking recovery action for unpaid Council Tax, and not responding to a Subject Access Request within the required timescale. This is because we could not add to any previous investigation by the Council and further investigation would not lead to a different outcome. In addition, there is another organisation better placed to consider the complaint about the Subject Access Request.