Summary: Mr X complains about the Council’s failure to ensure his landlord resolved disrepair issues in his private rented property. There was no fault in the way the Council investigated Mr X’s reports and made the decision not to take enforcement action.

Summary: We will not investigate Ms X’s complaint about the way the Council handled her application for homelessness. This is because Ms X had a right to seek a review of the Council’s decisions or pursue an appeal through the courts.

Summary: We will not investigate this complaint about the Council refusing Mr X's housing application. There is not enough evidence of fault affecting the Council’s decision.

Summary: We will not investigate this complaint about the Council’s decision not to accept Ms X’s complaint about housing allocations on the grounds that the complaint was late. This is because there is insufficient evidence of fault in this decision. It is also too late for us to investigate the substantive matters.

Summary: Miss X complained the Council failed to properly consider her application for medical priority on its housing register, did not identify her housing needs and delayed managing her complaint. We find the Council failed to send Miss X an allocation letter after its housing assessment and delayed responding to Miss X’s complaint causing uncertainty and distress. It should apologise to Miss X and pay her £200 in recognition of uncertainty and distress caused.

Summary: The Council failed to take a homelessness application from Miss B when she was threatened with homelessness. As a result, she was not provided with suitable temporary accommodation and was not able to join the Council’s housing register. The Council has agreed to apologise, make a payment to Miss B and establish if she has missed out on any properties as a result of the fault. If she has missed out on a property, the Council will offer Miss B the next available suitable property. The Council has also agreed to make service improvements.

Summary: The Council took too long to process Ms X’s application to its housing register and delayed considering if she was homeless. It was also at fault for delays in its complaint handling. As a result, Ms X avoidably spent seven months living with a perpetrator of domestic abuse. The Council has agreed to apologise, make a payment to Ms X, and act to improve its service.

Summary: We will not investigate this complaint about delay in the Council reviewing Miss X’s housing band. This is because the accepted fault has not caused Miss X any significant injustice. In addition, it is reasonable for Miss X to ask the council to review its decision.

Summary: We will not investigate this complaint about how the Council considered Mr X’s housing application. That is because the complaint is late.

Summary: We will not investigate this complaint about the Council’s assessment of Mrs X’s housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We found fault on the complaint sent by Miss C on behalf of Mrs D about the Council’s failure to provide suitable interim accommodation for her and her family during 2022. The Council failed to provide her with timely advice, failed to record her son’s needs in a way that was accessible to all officers working on the case, placed her in unsuitable accommodation for seven months, initially wrongly reduced her banding, and prevented her moving to a risk area. It also failed to properly deal with her complaint. The agreed action remedies the injustice caused.

Summary: We will not exercise discretion to investigate this complaint about suspension of Mr X’s housing application in 2021. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

Summary: Mr X complained the Council’s failure to deal with his homelessness application and to provide temporary accommodation has resulted in him sleeping in his car and being separated from his children for over a year. The Council’s delays in accepting and considering a homelessness application, and the failings in its communication with Mr X are fault. These faults have caused Mr X an injustice.

Summary: Ms X complains the Council’s decision regarding her housing allocation priority was wrong. She says her overcrowded accommodation has affected her physically and mentally. We found fault by the Council. It has agreed our recommended remedy.

Summary: Mr E complained about the Council’s conduct when he asked for help with his housing. He says the Council officer was unprofessional, contacted his mother without his consent and accused him of lying. We find the Council was at fault for how it handled Mr E’s homelessness application. The Council has agreed to our recommendations to address the injustice caused by fault.

Summary: We will not investigate this complaint about the Council’s assessment of Mr X’s housing application as it was reasonable for Mr X to use his right to review. There is also insufficient evidence of fault regarding the Council’s handling of Mr X’s homeless application, and it is reasonable for Mr X to bring his complaint about data handling to the Information Commissioner .

Summary: We will not investigate this complaint about the Council’s investigation of disrepair claims in a housing association property. There is insufficient evidence of fault which would warrant an investigation.

Summary: Ms X complained about how the Council handled her housing, particularly that it disregarded her disabilities and medical vulnerability, which kept her in unsuitable accommodation. Ms X said this caused unnecessary distress and frustration, and caused her mental and physical health to deteriorate. We find the Council at fault, and this caused Ms X injustice. The Council will apologise, make a payment to Ms X, and improve its service.

Summary: Mr X complained about the way the Council dealt with his housing application. We have found fault by the Council, causing injustice, in failing to notify him of its re-assessment of his application and his right to request a review of its decisions about his priority banding and bedroom need, and refer him for an OT assessment. The Council has agreed to remedy this injustice by apologising to Mr X, offering him a review of its decisions, making a payment to reflect the frustration and upset caused, and a service improvement.

Summary: Miss X complained the Council incorrectly ended its main housing duty to her and made a safeguarding referral to Children’s Services. We find fault with how the Council decided to end its main housing duty to Miss X. We recommend the Council apologise to Miss X and make a payment to recognise the uncertainty caused.

Summary: We will not investigate this complaint about how the Council responded to reports of damp. That is because the complaint is late.

Summary: We will not investigate this complaint about Mr X’s housing application. Part of the complaint is late without good reason to investigate it now. The Council has not had a reasonable opportunity to deal with other parts.

Summary: We will not investigate this complaint about a Right to Buy property valuation. This is because the District Valuer was in the best position to decide the matter.