Summary: We will not investigate this complaint about a failure to provide information as this is a matter for the Information Commissioner’s Office.

Summary: We will not investigate this complaint about Council tax liability and communication with the Council because there is a right of appeal to a Valuation Tribunal and the complaint has been remedied.

Summary: We will not investigate Ms X’s complaint about her council tax account. This is because part of the complaint is late, there is insufficient outstanding injustice and further investigation by us could achieve nothing more.

Summary: We will not investigate Mr X’s complaint about the way the Council has dealt with his business rates. This is because there is insufficient evidence of fault in the Council saying it did not receive Mr X’s request to send correspondence to a particular address. It is also because Mr X could reasonably ask a court to decide whether the Council correctly followed the law about serving documents on a company.

Summary: We will not investigate this complaint about entitlement to a Council tax rebate because the matter has been remedied.

Summary: We will not investigate this complaint about Business Rates charged for a property which Mr X says is a residential property. This is because a decision to list a property as either business or residential is made by the Valuation Office Agency (VOA), not the Council. The Council has issued a bill in accordance with the VOA’s decision and there is not enough evidence of fault in its actions.

Summary: Mr B complained the Council delayed in removing a legal charge from his late mother’s property which delayed the sale and caused him extra costs. We found the Council was at fault for not removing the charge in the summer of 2022. It has agreed to pay Mr B £400.

Summary: We cannot investigate Dr Y’s complaint about how the Council dealt with his council tax account. This is because the law prevents us from considering complaints about action in connection with court proceedings and we will not separately consider how the Council considered a complaint about it.

Summary: We will not investigate this complaint about Council tax reduction because there is an appeal to a Valuation Tribunal, part of the complaint has been remedied and part of the complaint is out of time.

Summary: We will not investigate this complaint about Council tax support because there is a right of appeal to a Valuation Tribunal.

Summary: Mr X complains about the Council’s decision not to honour a Council Tax Energy Rebate of £150 following the Valuation Tribunal Service’s decision to amend the council tax band of his property. Subject to further comment by Mr X and the Council, We have discontinued our investigation into this complaint. This is because the Council have offered a remedy of £150, and further investigation is unlikely to lead to a different outcome.

Summary: We will not investigate this complaint about the Council’s decision to refuse Miss X’s application for Discretionary Housing Payment. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about a council tax discount as the complainant had the right to appeal to the Valuation Tribunal about this.