Summary: Mrs X complained the Council failed to give due regard to her disability during an appointment she held with it. We have concluded our investigation having made a finding of fault. Although the Council acknowledged the appointment held was not conducive of disclosures made by Mrs X, apologised and arranged appropriate training for its staff, this was not sufficient in remedying the injustice caused to Mrs X. The Council have agreed to our recommendations.

Summary: We will not investigate this complaint about the Council’s decision to refuse a discretionary housing payment application as it is unlikely we would find fault by the Council.

Summary: We will not investigate this complaint about housing benefit payments because there is no evidence of fault and part of the complaint is out of time (but remedied). There is also a right of appeal against housing benefit decisions to a tribunal

Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal and the matter is out of time.

Summary: We will not investigate this complaint about Council tax billing because there is insufficient injustice to warrant investigation.

Summary: A woman complained about the way the Council had handled various issues relating to council tax. But we will not start an investigation in her case. This is mainly because some key issues are for the courts or the Valuation Tribunal to decide and the Council has taken suitable steps to address other matters.

Summary: We will not investigate Ms B’s complaint about the Council’s refusal of her council tax support claim. This is because it is reasonable for Ms B to put in an appeal to the Valuation Tribunal.