New planning complaint decisions

A weekly update on planning complaint decisions

Please note: our decisions are published six weeks after they are issued to councils, care providers and the person who has made the complaint. The cases below reflect the caselaw and guidance available at the time of issue and the individual circumstances of each case.


Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault. The complainant has also not suffered any significant injustice.

Summary: We will not investigate this complaint about the Council’s handling of a planning enforcement case concerning an outbuilding erected by the complainant’s neighbour. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is insufficient evidence of fault causing the complainant a significant injustice.

Summary: We will not investigate this complaint about planning enforcement because there is no evidence of fault by the Council.

Summary: We will not investigate this complaint about the Council’s decision that it could not enforce a notice served under section 215 of the Town and Country Planning Act 1990. The Council confirms the Environment Agency is monitoring the affected site and requires it to be cleared. Once the Environment Agency has finished its work it will review the site and decide what action, if any it should take. We consider that further investigation is unlikely to lead to a different outcome.

Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant had the right to appeal to the Planning Inspector.

Summary: We will not investigate this complaint about a planning decision. This is because there is not enough evidence of fault to justify an investigation.

Summary: We found no fault on Ms P’s complaint about the Council failing to take enforcement action on her report of a neighbour erecting a wooden structure in his front garden without planning consent. The Council properly considered whether it was appropriate to take formal enforcement action. When doing so, it considered the lack of harm caused to the character of the area, and the lack of impact on residents’ amenities.

Summary: We will not investigate this complaint about planning enforcement as there is no evidence of fault by the Council.

Summary: Mrs X complained about delays in the investigation of a breach of planning permission at a neighbouring property causing distress and frustration. The Council allowed the investigation to drift and there were long periods of time when no action took place. While the Council has now decided enforcement action is not expedient, the Council will apologise and make a symbolic payment to recognise Mrs X’s frustration and time and trouble in pursuing the complaint.

Summary: We will not investigate this complaint about how the Council dealt with a planning application and a breach of planning control. This is because we are unlikely to find fault.

Summary: We will not investigate this complaint about how the Council dealt with the complainant’s building regulation application. This is because it is unlikely we could add to the Council’s response.

Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action against a breach of planning control at a theme park near the complainant’s home. There is insufficient evidence of fault in the Council’s actions.

Summary: We will not investigate Ms X’s complaint about the Council’s decision to grant planning permission for a single-storey extension to a property on the end boundary of her garden. There is not enough evidence of fault in the Council’s decision-making process to warrant us investigating. We also cannot achieve the key outcome Ms X seeks from her complaint.

Summary: We will not investigate this complaint about the Council granting planning permission for the conversion of a house near the complainant into two dwellings. This is because there is insufficient evidence of fault in the way the Council reached its decision on the planning application.

Summary: We will not investigate this complaint about how the Council dealt with the complainant’s application for a certificate of lawfulness of proposed use or development. This is because the complainant had the right to appeal to the Planning Inspector.

Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning applications. This is because the complainant has appealed, or could have appealed, to the Planning Inspector.

Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because we are unlikely to find fault. The complainant has also not suffered any significant injustice as a result of any delays.