New planning complaint decisions

A weekly update on planning complaint decisions

Please note: our decisions are published six weeks after they are issued to councils, care providers and the person who has made the complaint. The cases below reflect the caselaw and guidance available at the time of issue and the individual circumstances of each case.


Summary: We have discontinued our investigation of this complaint, about the Council’s handling of a planning application and disruption caused by the development. This is because we do not consider further investigation will lead to a worthwhile outcome.

Summary: We found no fault by the Council on Mr J’s complaint about it failing to investigate, and take effective action, against a developer who did not build a nearby housing estate according to approved plans. The Council investigated his concerns and found no breach.

Summary: We will not investigate this complaint about planning permission for a neighbour’s extension. The complaint about the approval of the first planning application in 2020 is late and there is no good reason to investigate now. Also, there is insufficient evidence of fault in the way the Council considered the retrospective planning application.

Summary: We will not investigate this complaint about the Council’s decision to delegate the decision to approve a planning application subject to conditions. There is insufficient evidence of fault in the way the Council considered the planning application.

Summary: We will not investigate this complaint about the Council’s consideration of a reserved matters planning application. This is because there is no evidence to suggest fault by the Council.

Summary: We will not investigate Mr B’s complaint about a planning enforcement notice. This is because it was reasonable for Mr B to put in an appeal to the Planning Inspector.

Summary: Ms X complains about the Council’s handling of a planning application for development at a site close to her home. We will not investigate the complaint because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation nor can we achieve the outcomes Ms X seeks.

Summary: We will not investigate Ms X’s complaint that the Council told her to apply for pre-application planning advice because there is not enough evidence of fault. We will not investigate Ms X’s complaints about the Council’s advice and its delay in responding to her queries about her neighbour’s development as these issues did not cause her significant injustice.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has the right to appeal to the Planning Inspector.

Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because he had the right to appeal to the Planning Inspector.

Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is unlikely we could achieve a worthwhile outcome for the complainant.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered any significant injustice as a result of the alleged fault.

Summary: We will not investigate this complaint about the Council’s decision to grant planning permission to convert a former commercial building to a residential block. There is not enough evidence of fault in the Council’s actions to justify an investigation.

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to take planning enforcement or legal action against a hotel owner after they contracted with national government for their premises to be used to house asylum seekers. There is not enough evidence of fault in the Council’s decision-making process, nor sufficient injustice stemming from the planning issues, to warrant an investigation.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complainant is complaining on behalf of a Parish Council and not as a member of the public.

Summary: We have found the Council at fault for closing an enforcement case before properly investigating Mr X’s report of a breach. The Council remedied Mr X’s injustice by reopening the case and taking enforcement action. I have completed my investigation.

Summary: We will not investigate this complaint about the process the Council followed before deciding to approve a planning application in the village where the complainant lives. We do not consider the complainant has suffered sufficient personal injustice to warrant our involvement.

Summary: We will not investigate this complaint about the Council’s decision to approve a planning application. Or in its decision there is no breach of planning control at the new houses opposite the complainant’s home.

Summary: We will not investigate this complaint about the Council’s handling of a planning application. There is insufficient evidence of fault in the way the Council processed the application. Without fault, we cannot question the merits of the Council’s decision to approve the application.