Summary: We found fault on Ms J’s complaint made on behalf of Mr K about the Council failing to properly consider his homeless application. It failed to advise him about making an application to join the housing register. Nor did it make reasonable adjustments when made aware he could not read or write. The agreed action remedies the injustice caused.

Summary: Mr X complained about the Council’s handling of his homelessness application. He said the Council placed him in unsuitable accommodation and discriminated against him. There was no fault by the Council.

Summary: the Council is taking far too long to process Miss X’s application to join its Housing Register and make a decision. That is fault and the continuing delay is causing Miss X uncertainty and distress.

Summary: We will not investigate Mr X’s complaint about how the Council dealt with his housing register application. Following Mr X’s complaint to us the Council has accepted it was at fault for failing to tell Mr X about his review rights. It has agreed to complete a review of its decision. We are satisfied with the action the Council has agreed to take. We cannot assess any injustice to Mr X until the Council has completed the review.

Summary: We will not investigate this complaint that the complainant cannot join the housing register. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about the complainant being restricted to bidding for two-bedroom properties, and for the time she has been waiting for a property. The Council has followed its housing allocations scheme and given her application the highest priority. The complainant has not been matched with a property in her preferred location because of a shortage of accommodation.

Summary: Ms X complains on behalf of her father, Mr Y, that the Council failed to find suitable temporary accommodation despite knowing in advance the family was due to be evicted from their private rented property. We find the Council failed to act on its homelessness duties. These faults caused Mr Y distress and uncertainty. The Council has agreed to apologise to Mr Y and make a financial payment. This remedies the injustice caused.

Summary: The Council delayed assessing Miss B’s housing application but this did not cause any significant injustice to Miss B.

Summary: We will not investigate this complaint about Mr X’s housing circumstances. The law prevents us considering the management of social housing or residential long leases. Parts of the complaint are late without good reason to investigate them now. We are unlikely to reach a clear enough view on some points now. There was no fault in the Council refusing the recent housing applications. It is reasonable to expect Mr X go to court about his rights to land and property.

Summary: We will not investigate this complaint about a housing offer which was made in error then withdrawn. This is because the Council has provided a fair remedy.

Summary: Miss F complained about the Council’s handling of her and her son’s housing situation and storage of her belongings. The Council agreed it was at fault. It apologised and offered her a payment. We found its remedy was not enough to remedy the injustice it caused. The Council agreed to our recommendation of a higher payment to acknowledge the distress, uncertainty and costs its faults caused Miss F and her son.

Summary: Mr X complained about the Council’s decision to end its homelessness duty after deciding he was intentionally homeless. I ended this investigation because Mr X had a right of appeal which was reasonable for him to use and further investigation will unlikely achieve an outcome he is seeking.

Summary: We will not investigate this complaint about how the Council reviewed Ms X's housing application. This is because there is insufficient evidence of fault to justify an investigation.

Summary: We will not investigate this complaint about a housing application. Some of it is late without good reason to investigate now. It would have been reasonable for Miss X to use her review right on decisions about her application’s priority. The Council advised Miss X what to do if she wants more housing priority due to homelessness. It would be disproportionate to investigate a telephone conversation.

Summary: We will not investigate this complaint about the Council’s refusal to pay them compensation for damage to their property. We previously advised them they had an alternative remedy via the courts, and in any event the complaint is about events of 2019.

Summary: The Council delayed reviewing its decision to close Mrs B’s housing application and delayed responding to her complaints about it. As a result, Mrs B remained living in temporary accommodation for longer than necessary. The Council has agreed to make a payment to Mrs B and to take action to prevent similar failings in future.

Summary: Miss B says the Council left her in bed-and-breakfast accommodation beyond six weeks, failed to act when a housing association delayed withdrawing a property it had offered her, misled her about the status of the property and placed her in the wrong band on the Council’s housing register. The Council delayed identifying alternative temporary accommodation for Miss B, failed to liaise with the housing association and delayed making a decision on the homeless application and in awarding her priority on the Council’s housing register. An apology, payment to Miss B, reminder to officers and commitment to keep notes of meetings is satisfactory remedy.

Summary: We will not investigate Miss X’s request for compensation for the Council’s failure to accept her application to buy her home under the Right to Buy procedure. Miss X also requests compensation for Council delays when processing Miss X’s application after being ordered to by the court. Miss X has already used her legal remedy on the first part of her complaint, so we have no remit to consider. And, as for the second part of the complaint, it was reasonable to expect Miss X to refer the matter back to court as allowed under the Right to Buy Procedure.