New planning complaint decisions

A weekly update on planning complaint decisions

Please note: our decisions are published six weeks after they are issued to councils, care providers and the person who has made the complaint. The cases below reflect the caselaw and guidance available at the time of issue and the individual circumstances of each case.

 


Summary: We will not investigate this complaint about enforcement against a neighbour’s fence because there is no evidence of fault by the Council.

Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning applications. This is because parts of the complaint are late. The complainant also had the right to appeal to the Planning Inspector.

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her neighbour’s planning application. This is because there is not enough evidence of fault affecting its decision.

Summary: We will not investigate this complaint about how the Council dealt with prior approval applications for a site near the complainant’s home. This is because the complainant has not suffered any significant injustice as a result of the alleged fault.

Summary: We will not investigate this complaint about how the Council has dealt with the complainant’s planning application. This is because the complainant has the right to appeal to the Planning Inspector.

Summary: We will not investigate this complaint about the Council’s handling of the complainant’s neighbour’s planning application. There is not enough evidence of fault. We will not investigate a complaint about the Council’s complaints process as we do not consider any failings in the process alone to cause significant personal injustice to justify our involvement.

Summary: We will not investigate this complaint about the Council’s handling of his neighbour’s planning application. There is not enough evidence of fault. We will not investigate a complaint about the Council’s complaints process as we do not consider any failings in the process alone to cause significant personal injustice to justify our involvement.

Summary: We cannot investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant has appealed to the Planning Inspector.

Summary: Mrs B complained about the Council’s actions in approving a landscaping condition attached to a planning permission for development near her property. She says the Council has failed to protect her amenity and she has lost all privacy. We did not find fault with the Council.

Summary: We will not investigate this complaint about the Council’s decision to approve a planning application. There is not enough evidence of fault in the way the Council considered the application. Nor is there evidence of fault in the Council’s decision that a fence is permitted development.

Summary: We will not investigate this complaint about the Council’s handling of a planning application for a development next to the complainant. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is insufficient evidence that fault by the Council has affected the planning outcome, so the complainant has not been caused a significant personal injustice.

Summary: We will not investigate this complaint about planning permission for a neighbour’s extension as part of the complaint is out of time and part of the complaint shows no evidence of fault by the Council.

Summary: We will not investigate Mr X’s complaint about a building control matter as there is not enough evidence of fault by the Council and we cannot achieve the outcome Mr X wants. We will not investigate Mr X’s planning enforcement complaint as it is unlikely we would find fault in the Council’s approach to the issue or that we could say it caused Mr X significant injustice.

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her neighbour’s planning application. This is because there is not enough evidence of fault by the Council.

Summary: Mr X complains about the Council’s decision that he is liable to pay a Community Infrastructure Levy (CIL). We will not investigate the complaint because we are unlikely to find evidence of fault by the Council which caused Mr X injustice.

Summary: Mrs X complained about the Council’s decision to approve a planning application which she believes will damage trees on and near her land. There was no fault in the way the Council made its planning decision.

Summary: Mr X complained the Council failed to protect his amenity when it approved a planning application to change the use of land near his home. Mr X said the loss of trees that followed planning approval reduced privacy in his home and garden. We did not investigate further as we were unlikely to find fault, provide a remedy or any other meaningful outcome.

Summary: Mrs X complained about the Council’s decision to approve a planning application on land next to her home and business. We ended our investigation because it was unlikely to result in a finding of fault, a remedy for Mrs X or any other meaningful outcome.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant had the right to appeal to the Planning Inspector.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.

Summary: We will not investigate this complaint about how the Council dealt with the complainant’s concerns regarding development carried out next to his home. We are unlikely to find fault.

Summary: We will not investigate Mr X’s complaint about the Council recommending the grant of a permission for a development near his house, the planning committee’s decision to grant the permission, or how the Council responded to his complaint. The complaint is late and there are no good reasons to investigate it now. Even if the complaint were in time, there is not enough evidence of fault in the Council’s and its committee’s decision-making processes to warrant investigation. We do not investigate councils’ complaint handling where we are not investigating the core issues which gave rise to the complaint.

Summary: We will not investigate this complaint about the Council decision not to take enforcement action against an alleged breach of planning control. Or about its decision to approve a planning application. We have not seen evidence of fault in the way the Council made either decision.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault. The complainant has also not suffered any significant injustice because of any alleged fault with how the Council publicised the planning application.

Summary: Mr R and Miss X complained about the Council’s handling of unauthorised works that led to a building near their properties becoming a dangerous structure, which caused them stress for ten months. We found there was no fault in how the Council responded to Mr R’s and Miss X’s concerns as both a building control and local planning authority. And the Council’s apologies had already suitably addressed any injustice to Mr R arising from its avoidable delay in processing his complaint about what happened.

Summary: We will not investigate Miss X’s complaint about the prose the Council followed to determine a planning application by her neighbour for an extension. There is not enough evidence of fault in the way the Council determined the application to warrant us investigating. We also cannot achieve the outcomes Miss X seeks from her complaint which is a further reason for us not to investigate.

Summary: We will not investigate Mr and Mrs X’s complaint about the Council’s handling of a planning enforcement matter. This is because the issue did not cause them significant injustice. We will not investigate their complaint about the Council’s planning advice as there is not enough evidence of fault.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of a planning application. This is because the Council’s actions have not caused Mr X significant injustice and it is unlikely investigation would achieve any worthwhile outcome for him.

Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application and his request for pre-application planning advice. This is because we are unlikely to find fault. The complainant also had the right to appeal to the Planning Inspector.

Summary: Mr X complained about the Council’s decisions relating to development on land near his home. There was a service failure that caused some injustice to Mr X but potentially more to others who live closer to the development. We have made recommendations to remedy the injustice we found.