The Local Government and Social Care Ombudsman is reminding local authorities about the importance of good complaint handling after it found significant issues in two councils’ procedures.
We look at individual complaints about local public services and all registerable social care providers in England.
We remedy injustice and share learning from investigations to improve services. When we find a council or care provider has done something wrong, we recommend how it should put it right. We are free to use and make our decisions independently.
