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London Borough of Hammersmith & Fulham (22 010 276)
Statement Upheld Allocations 18-Apr-2023
Summary: Mr X complained the Council had not dealt with his housing needs properly and had made mistakes in how his application was handled. We have found fault with the Council’s actions. The Council suggested a fair remedy for the injustice caused by these faults. The Council has agreed to complete the suggested remedy and remind officers of relevant policies and procedures.
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London Borough of Harrow (22 011 953)
Statement Upheld Allocations 18-Apr-2023
Summary: Ms X complained the Council did not fairly consider moving her family to a larger property or changing her banding on the housing register. The Council is not at fault for how it applied its allocations policy for overcrowding need. It was at fault for not considering the damp, but it was unlikely to have changed her banding, so no injustice was caused. There is fault by the Council in failing to complete a statutory review of the suitability of the temporary accommodation or offering appeal rights. The Council has made a financial payment to her. It has also agreed to apologise and complete the statutory review.
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West Lancashire Borough Council (22 017 356)
Statement Closed after initial enquiries Allocations 17-Apr-2023
Summary: We will not exercise discretion to investigate this complaint about the Council rejecting Mr X’s housing application due to former tenant arrears. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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Nottingham City Council (22 009 646)
Statement Upheld Homelessness 17-Apr-2023
Summary: The Council was at fault for the way it ended Mr X’s accommodation. It did not give him the opportunity to respond to allegations made against him before it decided to end his accommodation. The Council agreed to apologise to Mr X and make a payment to him for the uncertainty caused.
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Luton Borough Council (22 017 476)
Statement Closed after initial enquiries Other 17-Apr-2023
Summary: We cannot investigate Mrs B’s complaint that the Council has not taken action against its tenants who have damaged her property. This is because we cannot investigate complaints about the management of social housing by councils.
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Horsham District Council (22 017 410)
Statement Closed after initial enquiries Allocations 17-Apr-2023
Summary: We will not investigate this complaint about the Council’s assessment of Miss X’s housing application. There is insufficient evidence of fault which would warrant an investigation.
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West Suffolk Council (22 017 325)
Statement Closed after initial enquiries Allocations 16-Apr-2023
Summary: We will not investigate this complaint about the Council’s assessment of Miss X’s housing application. There is insufficient evidence of fault which would warrant an investigation.
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Liverpool City Council (22 004 665)
Statement Upheld Homelessness 16-Apr-2023
Summary: Ms Y complains on behalf of Ms X that the Council failed to accept a valid homeless approach, properly progress Ms X’s application, or assign the correct housing priority. She also complains about the Council’s communication and the housing advice it provided. Ms Y says this led to Ms X being homeless and in unsuitable accommodation for longer than she would otherwise have been, at a time when she was particularly vulnerable. We have found the Council at fault. We have made recommendations to remedy the injustice caused.
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London Borough of Hackney (22 012 098)
Statement Upheld Allocations 16-Apr-2023
Summary: The Council has a clear process showing how applicants are accepted onto its direct offer list but follows a random, discretionary process to determine which properties are offered to these applicants. This adds uncertainty in terms of how long someone will wait for a direct offer and information provided about waiting times may not be accurate. The Council has agreed to take action which to better monitor the wait times and make improvements to its service.
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Birmingham City Council (22 013 065)
Statement Closed after initial enquiries Allocations 16-Apr-2023
Summary: We will not investigate this complaint about the Council’s rejection of Miss X’s housing application. It is reasonable for Miss X to ask for a review of the Council’s decision. We cannot investigate Miss X’s complaint that her social housing landlord failed to make provision for storing her belongings once she was allocated accommodation in previous years. The matter has been subject to court proceedings and we have no jurisdiction to consider this.
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London Borough of Haringey (22 017 280)
Statement Closed after initial enquiries Private housing 13-Apr-2023
Summary: We will not investigate this complaint about disrepair in a property which Miss X accepted under the Council’s homeless duties. There is insufficient evidence of fault which would warrant an investigation.
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Birmingham City Council (22 012 421)
Statement Closed after initial enquiries Allocations 13-Apr-2023
Summary: A man complained about the Council’s delay in responding to his request for a review concerning his housing application and its decision that he no longer lived at his application address. But we will not investigate these matters because there are insufficient grounds to suggest the Council’s errors caused the man an injustice to warrant our further involvement.
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Birmingham City Council (22 016 970)
Statement Closed after initial enquiries Allocations 13-Apr-2023
Summary: We will not investigate this complaint about the Council’s assessment of Miss X’s housing application. There is insufficient evidence of fault which would warrant an investigation.
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Sefton Metropolitan Borough Council (22 011 976)
Statement Not upheld Private housing 12-Apr-2023
Summary: Ms X complained about how the Council administered her application for a grant to make her home more energy efficient. Ms X complained the Council delayed and gave her conflicting information. There was no fault in the Council’s actions.
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Leeds City Council (22 016 170)
Statement Closed after initial enquiries Managing council tenancies 12-Apr-2023
Summary: A homeowner complained about the Council’s failure to take action regarding anti-social behaviour and noise disturbance by her neighbours, who are tenants of the Council. But we cannot investigate this matter because the law prevents us from considering complaints about what councils do in their role as social housing landlords.
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Ashford Borough Council (22 016 860)
Statement Closed after initial enquiries Allocations 12-Apr-2023
Summary: We will not investigate this complaint about the Council’s assessment of Mr X’s housing application. There is insufficient evidence of fault which would warrant an investigation.
