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Leeds City Council (22 017 785)
Statement Closed after initial enquiries Council tax 18-Apr-2023
Summary: We will not investigate this complaint about Council tax payments as there is no evidence of fault and she can appeal to a tribunal. She can also pursue a complaint to the Information Commissioner’s Office.
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Medway Council (22 012 274)
Statement Closed after initial enquiries Housing benefit and council tax benefit 18-Apr-2023
Summary: We will not investigate this complaint about the Council’s decision to recover housing benefit overpayments from Mr X. The Council has referred the case to His Majesty’s Courts and Tribunals Service, and this is the appropriate route for Mr X to challenge the decision.
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Leicester City Council (22 017 639)
Statement Closed after initial enquiries Other 18-Apr-2023
Summary: We will not investigate Mrs X’s complaint about the Council wrongly holding her liable for business rates. This is because the court has accepted her liability and if she disputes its decision it would be reasonable for her to apply to set aside the liability order. Any delay by the Council in deciding Mrs X’s application for hardship relief did not cause significant injustice and does not therefore warrant further investigation.
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Blackburn with Darwen Council (23 000 188)
Statement Closed after initial enquiries Council tax 17-Apr-2023
Summary: We will not investigate this complaint about council tax liability because it is reasonable to expect Ms Y to appeal to the Valuation Tribunal.
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London Borough of Barnet (22 017 352)
Statement Upheld Council tax 16-Apr-2023
Summary: We will not investigate this complaint about the Council’s enforcement of a Council tax debt as the matter has been remedied.
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London Borough of Brent (22 017 648)
Statement Closed after initial enquiries Housing benefit and council tax benefit 16-Apr-2023
Summary: We will not investigate this complaint about housing benefit because the complaint is late with no good reason to investigate now and the Tribunal is better placed to consider the issues raised.
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Plymouth City Council (22 017 842)
Statement Closed after initial enquiries Council tax 13-Apr-2023
Summary: We will not investigate this complaint about the Council beginning court proceedings in relation to unpaid council tax. The law prevent us from doing so.
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London Borough of Hackney (22 007 192)
Statement Upheld Housing benefit and council tax benefit 13-Apr-2023
Summary: Mr D complained on behalf of his mother, Mrs X. He complained the Council wrongly cancelled her benefit claims, failed to reinstate them when provided with evidence and that staff were rude and unhelpful. We find the Council was at fault for delay and wrongly cancelling Mrs X’s benefit claims and for failing to clearly explain what documents were sufficient for proof of address. This caused Mrs X and her family distress, anxiety, confusion, and put her and her family to the time and trouble of making a complaint. We have not found fault with the Council for suspending Mrs X’s claims while it investigated her claim. We have made no findings about Mrs X’s complaint that staff were rude and unhelpful. The Council has agreed to remedy the injustice caused.
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Birmingham City Council (22 014 672)
Statement Upheld Council tax 13-Apr-2023
Summary: There was some minor fault in how the Council dealt with Mr X’s correspondence when he said he was no longer liable for council tax. It caused a slight delay and asked him for some information which it already had. However, it has already remedied his injustice by apologising.
