Summary: We will not investigate this complaint about the Council losing account of money Miss X paid towards her council tax arrears and of changing the amount owed. This is because there is insufficient evidence of fault. In addition, Miss X has not been caused any significant injustice.

Summary: We will not investigate this complaint about planning enforcement action and Council tax as he had a right of appeal of appeal which he exercised in part. He can also pursue his complaint to the Information Commissioner’s Office.

Summary: We will not investigate this complaint about the Council’s handling of a business rates account as it is made late to us and there are not good reasons to investigate now.

Summary: We will not investigate this complaint about payments of Council tax as there is no evidence of fault by the Council. The matter is also out of time

Summary: Mr X complained about the Council’s decision to reject his application for an Additional Restrictions Grant without giving him the opportunity to provide further evidence staff had returned to work from the Furlough scheme. There was no fault by the Council in its consideration of Mr X’s grant application.

Summary: We will not investigate this complaint about a late council tax bill as it is unlikely any Council fault caused Mr X a significant injustice and we cannot determine liability.

Summary: Ms B complained the Council had, on review, upheld a decision not to make two payments to her under the NHS Test and Trace Support Scheme in January 2022. We found the Council at fault for this decision. It took irrelevant considerations into account, failed to make sufficient enquiries and gave too much weight to advice from a Government Department. This caused injustice to Ms B as the review decision may not have been the same but for the fault. The Council accepts these findings and has agreed to take action to remedy that injustice, set out at the end of this statement.

Summary: The Council acted with fault when it refused to consider Ms X’s request for relief from a Council Tax debt accrued by her abusive ex-partner. The Council was also at fault for failing to make reasonable adjustments for Ms X’s disability. The Council has agreed to apologise, make a decision on Ms X’s request, make payments to her, and act to improve its services.