Summary: We will not investigate this complaint that the Council has wrongly held a woman liable for council tax on a property. This is because the woman had a right of appeal to the Valuation Tribunal she could have used to dispute the Council’s decisions in her case.

Summary: We will not investigate this complaint about the Council’s decision to refuse an application for a small business grant. This is because the complaint is made late.

Summary: We will not investigate this complaint about how the Council asked a business for information about an employee. There is not enough evidence of fault to justify investigating.

Summary: We will not investigate Mr X’s complaint about the Council’s COVID-19 business grant application process. This is because there is not enough evidence of fault by the Council.

Summary: Miss B complained that the Council failed to allocate council tax payments to her account correctly, failed to discover the error for five months despite providing evidence and failed to offer any payment in recognition of the injustice she was caused. We found fault with the Council’s actions. It has agreed to pay Miss B £250 and improve its procedures for the future.

Summary: We will not investigate this complaint about the Council’s failure to update information relating to Council tax as there is a right of appeal to a tribunal.

Summary: We will not investigate this complaint about council tax and council tax reduction because there is insufficient evidence of fault by the Council.

Summary: We will not investigate Ms X’s complaint the Council delayed revising her entitlement to council tax support, may have awarded the wrong amount of benefit, and delayed dealing with her complaints. The Council has awarded Ms X council tax support. It is reasonable for Ms X to use her right of appeal to the Valuation Tribunal if she disagrees with the entitlement decision. There is no other injustice.

Summary: We will not investigate Ms X’s complaint about how the Council dealt with her council tax applications. It is unlikely we would find fault and in any case, Ms X has not experienced a significant injustice.

Summary: We cannot investigate this complaint about a housing benefit overpayment. This is because the complainant appealed to the tribunal.

Summary: We will not investigate this complaint about Council Tax arrears. Mr X knew the Council intended to recover the arrears in 2019 and could have complained to us sooner.

Summary: We will not investigate this complaint about Mr X’s tenant’s housing benefit. Any injustice would be to the tenant and not Mr X.

Summary: We will not investigate this complaint about a fraud investigation. The conduct of two interviews did not cause significant enough injustice to warrant investigation. We are unlikely to find fault in the level of information Mrs X then had to give the Council. We are also unlikely to achieve what Mrs X wants in terms of compensation and waiving the business rates arrears. Mrs X can reasonably use her right to go to court about the alleged damage to her health.

Summary: We will not investigate Mr X’s complaint about the Council’s pursuit of payment for business rates he does not consider himself liable for. This is because the courts are better placed to decide if Mr X is liable.

Summary: We will not investigate Mr X’s complaint that action by the Council to recover an over-payment of housing benefit is causing him poor mental health. It is unlikely we would find fault.

Summary: We will not investigate this complaint about liability for Council tax as there was an appeal to a Valuation Tribunal available.

Summary: We will not investigate this complaint about Mr X’s council tax liability. It is reasonable for him to use his right of appeal to the tribunal.

Summary: We will not investigate this complaint about Ms X’s council tax liability. It would have been reasonable for her to use her right of appeal to the Valuation Tribunal, and the law prevents us from considering the Council’s subsequent decision to obtain liability orders from the courts.