Summary: Mr X complained about the Council’s actions when he and his wife were threatened with homelessness. There was no fault in how the Council made its decision. However, the Council made an administrative error when it managed Mr X’s case. The Council has agreed it will review its administrative practice with staff.

Summary: We will not investigate this complaint that the Council has refused to help the complainant with his housing. This is because there is insufficient evidence of fault by the Council.

Summary: Ms X complained the Council failed to allocate her suitable accommodation for her disability. During the period we are investigating the Council was not at fault. The action the Council took to assist Ms X into alternative accommodation was in line with its allocations policy and it assessed and considered her needs.

Summary: We will not investigate this complaint about the Council’s assessment of Mrs X’s housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: Mr X complained about the Council’s failure to provide him with suitable accommodation for four years. We have found fault because the Council took too long to consider his request for additional priority on medical grounds. The Council has agreed to apologise and make a payment to Mr X to acknowledge his distress, time and trouble. We found no fault with how the Council dealt with Mr X’s homelessness application and its decision to make a direct offer of accommodation. We did not investigate part of Mr X’s complaint because it was late.

Summary: Mr X complained the Council failed in its statutory responsibility to provide suitable accommodation when he became homeless. The Council was at fault for failing to complete Mr X’s Personalised Housing Plan and failing to start a suitability review sooner. However, Mr X did not suffer significant injustice as a result of the identified faults.

Summary: Miss E complained how the Council dealt with her homelessness case. She says the interim accommodation it provided her with was subject to serious disrepair issues and officers were unsupportive and unprofessional. We find majority of Miss E’s complaint is late and there is no good reason to exercise discretion to investigate it. For the remaining matters, we find the Council was at fault for its delay in responding to Miss E’s complaint. The Council has agreed to apologise to Miss E to address the injustice caused.

Summary: Ms X complained the Council rejected her application for a place on the housing register on medical grounds. She said her accommodation negatively affects her health. The Council is at fault for not properly considering and engaging with medical evidence. Ms X also complained her flat is overcrowded, there is no evidence the Council is at fault.

Summary: We will not investigate this complaint about the Council’s assessment of Miss X’s housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: the Council was at fault when it failed to consider if it was reasonable for Mrs X and her family to remain in private rented accommodation after a Section 21 Notice expired. However, having considered all the facts in this case, I cannot say this fault caused Mrs X injustice. There was no fault in the way the Council decided the interim and temporary accommodation it offered Mrs X was suitable for her family’s needs. It was entitled to end the main housing duty when she refused the offer of temporary accommodation.

Summary: We will not investigate this complaint about a breach of contract as it is reasonable to expect Mr X to seek a remedy in court.

Summary: We will not investigate this complaint about the Council not giving Mrs X sufficient priority on the housing register, only allowing her to bid on three-bedroom properties and failing to remove her eldest daughter from the housing application. This is because there is insufficient evidence of fault to justify an investigation.

Summary: We will not investigate this complaint that the Council did not provide Housing Association accommodation in 2017. This is because it is a late complaint, the complainant could have used his review rights, and there is insufficient evidence of fault by the Council.

Summary: there was no fault in the way the Council investigated Mrs X’s reports about poor housing conditions in her private rented accommodation and made the decision not to take enforcement action.

Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to provide Miss X with secure, affordable accommodation since she first applied as homeless in 2017. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.