Summary: Mr X complains about the Council’s decision not to provide him with a Discretionary Housing Payment (DHP). There was no evidence of procedural fault by the Council and as a result, we cannot question the merits of its decision.

Summary: There was no fault with the Council for refusing to backdate Miss X’s Discretionary Housing Payment. It based its decision on the information available at the time. We have completed our investigation.

Summary: We will not investigate this complaint that the Council paid the £150 energy rebate into the complainant’s council tax account. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.

Summary: We have no remit to investigate this complaint about the Council’s decision to take the complainant to court for Council tax arrears. This is because it lies outside our jurisdiction.

Summary: We will not investigate this complaint about the Council charging Mr X for an enforcement agent visit which he disputes took place. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about the Council’s decision that the complainant is not eligible for the £150 energy rebate. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about the Council’s handling of the complainant’s council tax account. This is because it was reasonable to expect the complainant to appeal to the Valuation Tribunal.

Summary: We will not investigate this complaint about the way the Council has handled Ms X’s council tax account. This is because the Council has recently taken action to remedy the complaint and achieve the outcome requested.

Summary: We will not investigate this complaint about the Council actions before it obtained a Liability Order. That is because the matter has been considered by the Court and is outside of our jurisdiction.

Summary: We will not investigate this complaint about the Council’s decision to remove the complainant’s council tax student exemption. This is because he can appeal to the Valuation Tribunal.

Summary: We will not investigate this complaint about the Council’s failure to properly administer Ms X’s housing benefit and failure to appropriately deal with her homelessness application. This is because the complaint is late and there are no good reasons for why she did not complain earlier. In addition, the complaint about the Council’s handling of Ms X’s homelessness application is premature as it has not yet completed the Council’s complaints procedure.

Summary: We will not investigate this complaint about the Council refusing to allow Miss X full council tax reduction from August 2020, failing to offer her financial compensation, and about poor complaint handling. This is because the alleged fault has not caused any significant injustice to Miss X. In addition, there is insufficient evidence of fault to justify an investigation.

Summary: We will not investigate this complaint about the Local Welfare Assistance scheme because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.