Summary: Ms K complained the Council failed to tell her of her right to appeal its decision when assessing her Council Tax and Housing Benefit. The Council has accepted it was at fault for not properly explaining Ms K had a right to appeal, putting her to the time and trouble of complaining. We also find this caused Ms K anxiety. The Council has agreed to remedy the injustice caused to Ms K.

Summary: We will not investigate this complaint about the amount of housing benefit and council tax support the Council awarded to the complainant in 2020. This is because the complainant could have appealed to the tribunal and because it is a late complaint.

Summary: We will not investigate this complaint about delays in the Council telling Mrs X when she needed to start paying her rent. This is because the Council has offered a suitable remedy to recognise the injustice caused by the delays and further investigation by us would not lead to a different outcome.

Summary: We will not investigate this council tax complaint about whether the complainant, or his former tenant, should be held liable for the council tax. This is because the complainant can appeal to the Valuation Tribunal.

Summary: We cannot investigate this complaint about the adult social care precept element of Mr X’s council tax bill. The precept level impacts all or most of the people in the Council’s area and such complaints are out of our legal remit.

Summary: Miss X complained about a council tax bill she received after moving out of her former home. She said the Council gave confusing and contradictory information about what period the unpaid tax related to and started recovery action despite her challenging the bill. There was no fault in the way the Council decided Miss X’s council tax liability, or in its decision to seek recovery of unpaid council tax.

Summary: We shall not investigate this complaint about Mr X’s business rates. This is mainly because the Council has now agreed a suitable remedy for the injustice caused by its failure to consider its discretion on the business rates debt.

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her application for a COVID-19 business support grant. This is because the Council’s agreement to apologise and pay Ms X the amount of the grant provides a suitable remedy for the complaint.

Summary: We will not investigate this late complaint about Mr X’s council tax liability payments. It relates to payments he made to enforcement agents up to 2019, and there is not a good reason Mr X did not complain to us sooner.