Summary: We will not investigate this complaint about the Council not acting on information from the complainant in 2018 about her council tax. This is because the Council has provided a fair and proportionate response and it is unlikely an investigation would lead to a different outcome.

Summary: We will not investigate this complaint about recovery action taken by the Council for council tax arrears as there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about the Council’s decision not to reduce the complainant’s council tax or extend a payment plan. This is because there is insufficient evidence of fault by the Council.

Summary: Ms D complained the Council delayed in passing an appeal about a housing benefit overpayment to a tribunal. We upheld the complaint. We found there were potential grounds to delay the appeal. But this was a decision for the tribunal service to take, not the Council. Consequently, the Council’s actions caused Ms D uncertainty. The Council has accepted these findings and at the end of this statement we set out the action it agreed to remedy this injustice.

Summary: We will not investigate this complaint about the Council only backdating a council tax rebate by three months. Ms X has appealed to the Valuation Tribunal. There is not enough evidence of fault by the Council causing Ms X not to know about the rebate sooner. Part of the complaint is about a personnel matter, which we cannot consider.

Summary: We will not investigate this complaint about the complainant not receiving a council tax bill. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.

Summary: We will not investigate this complaint about Mr X’s council tax account. It is unlikely we could conclude there was fault by the Council on some points. Matters related to the court action are outside our power. The Council has done enough to put matters right and we cannot achieve much of what Mr X wants.

Summary: We will not investigate this complaint about council tax, council tax reduction and housing benefit. This is because it is reasonable to expect Ms Y to appeal to both the Valuation Tribunal and the Social Entitlement Chamber about the complaint.

Summary: We will not investigate this complaint about the Council’s decision to only provide discretionary energy rebate payment to individuals who received council tax support before, or on, 1 April 2022. This is because there is insufficient evidence of fault to justify an investigation.

Summary: We will not investigate this complaint about the way the Council calculated Ms X’s housing benefit. This is because the alleged faults have not caused Ms X any significant injustice to justify an investigation.

Summary: We will not investigate this complaint about the Council not backdating council tax reduction. This is because of the right to appeal to the Valuation Tribunal.

Summary: Mr X and Mrs Y complained about how the Council managed their council tax accounts. There was fault in how the Council provided information to Mr X and Mrs Y about their arrears, and how it responded to their complaint. This caused them avoidable frustration and confusion, for which the Council agreed to apologise and pay them a financial remedy. The Council also agreed to provide clear information to Mr X and Mrs Y about their arrears.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his business grant applications. This is because there is not enough evidence of fault by the Council affecting its decisions.

Summary: We will not investigate this complaint about how the Council dealt with Ms X’s council tax support. That is because it has agreed to issue a letter to Ms X to enable her to appeal to the Valuation Tribunal and pay her £100 for any avoidable frustration caused.

Summary: We will not investigate this complaint about the Council’s decision on Mr X’s application for council tax support as he can appeal against it to the Valuation Tribunal.

Summary: Mr X complained the Council wrongly refused him a business grant causing financial loss. We found no fault in the Council’s decision making.

Summary: We will not investigate this complaint that the Council does not do land registry checks before issuing council tax liability orders. This is because there is insufficient of fault by the Council and we could not achieve the outcome the complainant wants.

Summary: We will not investigate Mr B’s complaint about the Council’s decision on his liability for council tax. This is because it is reasonable for Mr B to appeal to the Valuation Tribunal.

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s queries about his council tax account. This is because there is insufficient evidence council fault caused Mr X significant injustice.