Summary: Ms X complained the Council delayed making a formal decision on her homeless application and in providing her with a Personalised Housing Plan when she approached it as a victim of domestic abuse. The Council was at fault due to delays in providing accommodation, in notifying her of the relief duty, in providing a Personalised Housing Plan and in the complaints process. These delays caused Ms X frustration and distress. The Council has agreed to make a symbolic payment of £500 to Ms X to acknowledge the frustration and distress caused. It has also agreed to remind staff of the need to issue timely decisions.

Summary: We will not investigate this complaint about the housing register and about the Council not offering a house to the complainant. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about the suitability of temporary accommodation provided by the Council. It was reasonable for Mrs X to seek a review and appeal to the courts to challenge the Council’s decision.

Summary: There was fault in the way the Council decided that Miss B did not qualify to join the housing register. The Council has now accepted Miss B onto the housing register and backdated her housing registration date. It has also agreed to apologise and make a payment to Miss B.

Summary: The Council was not at fault for its refusal to increase Mr B’s housing priority. It considered evidence provided by his GP, assessed his needs and acted in line with its allocations scheme.

Summary: We will not investigate this complaint about the Council’s failure to provide suitable temporary accommodation for Mr X under its homelessness provisions. Mr X has requested a review of the decision on suitability and if he is unsuccessful, it is reasonable for him to appeal to the County Court on a point of law.

Summary: We will not investigate this complaint about the Council’s assessment of Miss X’s housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about a delay by the Council in completing a banding review for the housing register. This is because the Council has provided an appropriate response and there is not enough injustice to require an investigation.

Summary: We will not investigate this complaint about the complainant’s priority on the housing register. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about housing-related debts and Miss X being unable to bid for housing. There is not enough evidence that fault by the Council solely and directly caused Miss X to be unable to bid for housing. It is also unlikely we could achieve what Miss X wants.

Summary: We will not investigate this complaint about the Council’s failure to tell Ms X about the results of its inspection of her rented home. Any fault caused by its failure to write to her has not resulted in any significant injustice to Ms X.

Summary: We will not investigate this complaint about the complainant’s priority on the housing register. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about the Council’s decision that the complainant cannot join the housing register. This is because there is insufficient evidence of fault by the Council.

Summary: Miss X complained about the Council’s handling of her housing application. The Council was at fault. There was delay in the Council completing a medical assessment and poor communication which caused Miss X frustration. The Council has offered a remedy for some of the injustice caused. We further recommend the Council apologises, reminds officers of their duty to communicate decisions about residents’ housing applications, and provides an update on its progress towards more timely medical assessments.

Summary: Mr X complains about the Council’s handling of his housing register application. Mr X says the Council has not properly considered his medical evidence and not awarded him appropriate medical points. Mr X also complains the Council suspended his application inappropriately. We find fault with the Council for delays. We have made recommendations for the Council to remedy the injustice caused.

Summary: We will not investigate this complaint about how the Council dealt with the proposed sale of part of the building where Mr X lives. This is because the Ombudsman cannot investigate complaints about housing let on a long lease. There is also insufficient evidence of fault in how the Council dealt with a planning application for the same property.

Summary: We will not investigate this complaint about how the Council advertised a social housing property. This is because Mr X should have been given an opportunity to view the property by the landlord and so he has not been caused an injustice as a result of the Council’s actions.

Summary: we did not find fault in the way the Council decided to remove Mr Y from the Housing Register or in the way it considered his request for a review of the decision. There is some ambiguity in the Council’s housing allocations policy about its medical assessment procedure but this fault did not cause injustice to Mr Y.

Summary: We will not investigate this complaint about the length of time it is taking the Council to make a direct offer of housing to the complainant. This is because there is insufficient evidence of fault by the Council.