Summary: Mr B complained the Council went back on an undertaking given in 2019. He said the Council agreed to award him band A priority for housing in a property with at least two bedrooms. But the Council then changed that to only one bedroom even though his circumstances had not changed. He also complained the Council had not properly considered his medical needs when assessing his priority for housing. There was fault which caused injustice to Mr B

Summary: We will not investigate this complaint about the Council’s decision that Mr X was not eligible for a two bedroomed property on the housing register. That is because there is insufficient evidence of fault to justify our involvement.

Summary: We will not investigate this complaint about the Council’s failure to process a request to purchase a freehold of a property. The Ombudsman cannot investigate complaints about the management of housing let on a long lease by a Council that is a registered social housing provider.

Summary: We will not investigate this complaint about the Council’s assessment of Miss X’s application for housing. There is insufficient evidence of fault which would warrant an investigation.

Summary: We found fault with the Council for its failure to assess the suitability of temporary accommodation offered to Mr X, delayed complaint handling, and failure to carry out a suitability review. This deprived Mr X of his appeal rights and he incurred time and trouble in pursuing his complaints. The Council agreed to apologise, make a payment to Mr X and carry out a suitability review.

Summary: There was no fault by the Council. The evidence suggests the Council did not place a bid on a property without Miss B’s agreement.

Summary: The Council was at fault for delays in processing Mr X’s homelessness application. The Council also was at fault for delays in issuing Mr X with a Personalised Housing Plan after his assessment and for failing to review this. The Council agreed to provide Mr X with a decision on whether it owes him the full housing duty, make a payment to him for the delays in processing his application and consider what improvements it can make to its service to reduce delays in processing homelessness applications.

Summary: We will not investigate this complaint about a property the Council helped the complainant find in 2020. This is because it is a late complaint.

Summary: We will not investigate this complaint about the Council’s decision that the complainant cannot join the housing register. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about the complainants priority on the Council’s housing register. This is because there is insufficient evidence of fault by the Council.

Summary: Miss X complains the Council has not dealt with her housing properly. The Council is at fault because it delayed asking for evidence about Miss X’s medical circumstances in August 2020. The provision of housing for Miss X was delayed. The Council has agreed to apologise and pay Miss X £200 for distress.

Summary: Miss X complained about the Council’s failure to rehouse her after placing her in an unsuitable property and about her priority banding. She also complained about harassment from her neighbour. We have found the Council to be at fault because it did not offer to carry out a review of her priority banding. To remedy the injustice to Miss X, the Council has agreed to apologise, make a payment to her and review its practices. We did not find fault with the Council’s original offer of accommodation or how is dealt with her complaints about harassment.

Summary: The Council was at fault for the way it handled a review into the suitability of accommodation it offered Ms X. As a result, Ms X cannot be sure the property she is living in is suitable for her household. To remedy the injustice caused, the Council has agreed to carry out an new review into the suitability of Ms X’s accommodation.

Summary: We will not investigate this complaint about how the Council has managed a property he lives next to. This is because there is not enough evidence of fault by the Council.

Summary: We will not investigate this complaint about the Council’s assessment of Mrs X’s housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: Mr X complains the Council incorrectly decided not to prosecute his former landlord for unlawful eviction. We do not find the Council at fault. However, we find the Council at fault in how it handled Mr X’s reasonable adjustments to accommodate his disability-related needs. We find this caused Mr X distress and uncertainty. To remedy this, the Council has agreed to apologise to Mr X, make him a payment and circulate guidance to staff.

Summary: We will not investigate this complaint about the Council’s assessment of Mr X’s housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint that the Council has unreasonably ended its homelessness duty in a woman’s case after she refused an offer of accommodation. This is because the woman has statutory review and appeal rights she can use to challenge the Council’s decision.

Summary: Mr B complains the Council did not provide him with enough support and advice when he was homeless. He says the Council should have advised him about how he would not be able to claim housing benefit when he was a student. His view is the Council should provide him with affordable housing. The Ombudsman’s view is there was some delay by the Council. But we accept Mr B’s housing options were limited and that affects the injustice to him.

Summary: Mrs X complains the Council has not dealt properly with her housing application. The Council did not consider Mrs X’s housing applications properly. Mrs X suffered an avoidable four and a half year delay in being rehoused. The Council says Mrs X will receive a direct offer of a suitable property as soon as possible. The Council should also apologise to Mrs X and pay her £1,000 in respect of her missed opportunity.

Summary: We will not investigate this complaint about the Council’s failure to confirm a telephone conversation in writing. This is because the Council has already apologised for the distress caused.

Summary: We will not investigate this complaint about the Council’s assessment of his housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We cannot investigate this complaint about the Council’s failure to repair a fence at one of its properties. This is because we cannot investigate complaints about the management of social housing by councils.

Summary: We will not investigate this complaint about the Council’s investigation into whether a landlord was a fit and proper person to operate a house in multiple occupation. This is because Mr X has not been caused an injustice as a result of the actions of the Council.