Summary: Mrs X complained that the Council misinformed her about the amount of Right to Buy discount she would have to repay when she sold her home. She had to repay far more than the amount originally stated which caused considerable stress and financial difficulties for her and her family. The Council has agreed to provide a suitable financial remedy for the injustice caused by this fault.

Summary: We will not investigate this complaint about the Council’s decision to refuse an emergency move for the complainant. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about the housing register because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.

Summary: Mr X complained the Council unfairly suspended his housing application for 12 months. There was no fault by the Council.

Summary: We will not investigate Miss X’s complaint about the Council allegedly breaching a tenancy agreement after renting a house from a landlord. It would be reasonable to take court action.

Summary: We will not investigate this complaint about damp at a property Mr X bought from the Council. Mr X purchased the property without a survey for damp and so we cannot say that any Council fault caused the injustice Mr X claims.

Summary: There was fault by the Council as it failed to send medical information Ms X supplied in 2019 and 2020 to a housing medical assessor. The Council has apologised and offered a satisfactory payment to Ms X towards the injustice caused, as she did not miss out on offers of housing. The Council was also at fault as it failed to repay storage costs it had agreed to pay. Repayment of these costs remedies the injustice to Ms X.

Summary: A woman complained that the Council was unreasonably refusing to award her Band A priority on its housing register. But we do not have reason to investigate this matter as the Council has now placed the woman in Band A following a review of her case.

Summary: We cannot investigate Ms X’s complaint about a broken fence in a Council owned property. This is because the complaint concerns the Council’s management of its social housing and so it lies outside our legal remit.

Summary: We will not investigate this complaint about how the Council has dealt with Mr and Mrs X’s housing. This is because they have not complained to the Council about its actions and the Council has agreed to review the suitability of their current accommodation and there is nothing further we could achieve.

Summary: A woman complained the Council wrongly decided to end its homelessness duty in her case and then unreasonably evicted her from her homelessness accommodation. But we will not investigate the complaint because the woman had statutory review rights she could have used to challenge the Council’s decision, and there is no evidence that fault by the Council regarding other matters caused her an injustice to warrant our further involvement.

Summary: We will not investigate this complaint about the complainant’s housing application. This is because the Council has provided a fair remedy and there is not enough remaining injustice to require an investigation.

Summary: We will not investigate this complaint that the Council refused the complainant’s housing application and left him homeless. This is because the complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that he could not have complained to us sooner. We could not now achieve the outcome he is seeking.