London Borough of Croydon has agreed to review its services to homeless families in temporary accommodation, after a mother had her complaint upheld by the Local Government and Social Care Ombudsman.
We look at individual complaints about local public services and all registerable social care providers in England.
We remedy injustice and share learning from investigations to improve services. When we find a council or care provider has done something wrong, we recommend how it should put it right. We are free to use and make our decisions independently.
