Summary: We will not investigate this complaint about the Council’s decision not to retrospectively increase the complainant’s housing benefit. This is because there is insufficient evidence of fault by the Council and because we cannot achieve the outcome the complainant wants.

Summary: Mr X complains that the Council will not award a grant to his business. We will not investigate this complaint because there is no evidence of fault by the Council.

Summary: We will not investigate this complaint about the Council failing to update Miss X’s name on its systems after her gender reassignment. The county court and the Information Commissioner’s Office are better placed to consider complaints about potential discrimination and data breaches.

Summary: We will not investigate this complaint about housing benefit and council tax reduction matters. Mrs X has used her right to appeal against the main decisions so we cannot consider them. We cannot consider complaints about the management of social housing. It would be disproportionate to investigate points that are peripheral to those main points.

Summary: We will not investigate this complaint that the Council has charged council tax on a property that has been removed from council tax. This is because there is insufficient evidence of fault by the Council.

Summary: Mr X complains that the Council has not backdated his council tax exemption. We will not investigate this complaint because he can appeal to a Valuation Tribunal.

Summary: Mr X complains that the Council has not backdated his council tax exemption. We will not investigate this complaint because he can appeal to a Valuation Tribunal.

Summary: We will not investigate this complaint about the Council’s decision to pursue him for payment of outstanding council tax and not the other jointly liable person. This is because there is insufficient evidence of fault by the Council.

Summary: There was no administrative fault in the Council’s decision not to include children’s soft play centres in one of its COVID-19 business support schemes. Although the complainant opposes this decision, this does not give us grounds to uphold her complaint. We have therefore completed our investigation.

Summary: Mr X complained the Council failed to tell bailiffs that he had cleared his council tax liability. This resulted in an unnecessary call and visit by bailiffs. We found there was fault by the Council that warrants and apology and a payment to Mr X.

Summary: We will not investigate Mr X’s complaint that the Council is responsible for his late council tax reduction claim and loss of benefit. The Council has not caused Mr X injustice.

Summary: Mr B says the Council told him it had placed his council tax account on hold but then obtained a liability order and referred his debt to the bailiffs and delayed responding to his complaint. There is no evidence the Council told Mr B placing the council tax account on hold would not prevent it securing a liability order and the Council delayed responding to the complaint. An apology and payment to Mr B is satisfactory remedy.

Summary: We will not investigate Miss X’s complaint about the Council’s refusal of her application for a COVID-19 Test and Trace Support payment. This is because there is no evidence of fault by the Council.

Summary: We will not investigate this complaint about the Council not waiving an additional council tax charge. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about a council tax bill as Ms X can appeal about it to the Valuation Tribunal if she considers the Council’s calculation is wrong. The Tribunal is best placed to make a determination on this matter.

Summary: We will not investigate this council tax complaint from a landlord because the Council has provided a fair remedy.

Birmingham City Council (21 018 994)

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to award him a COVID-19 business grant. This is because there is no evidence of fault by the Council.

Summary: We will not investigate this complaint about the Council’s decision on Ms X’s housing benefit claim as she had a right of appeal to the tribunal.

Summary: We will not investigate this complaint about council tax support and single person’s discount. There is insufficient evidence of fault which would warrant an investigation.