Summary: Mrs X complains about the Council’s failure to take enforcement action against a neighbouring property. She says the Council’s actions have caused her significant distress. We do not find any fault with the Council’s actions.

Summary: Mr and Mrs C complained about the way the Council considered their request for Mrs C to be included as part of the household in the application for rehousing. They further complained about whether the Council had properly considered their overall circumstances and whether discretion should be exercised to increase their priority for rehousing. There was no fault.

Summary: A woman complained that the Council had delayed unreasonably in processing her housing register application and unfairly decided she is intentionally homeless. But we will not investigate these matters. This is because any fault by the Council regarding the woman’s housing register application has not caused her an injustice to warrant our involvement. In addition, she has separate review and appeal rights she can use to dispute the Council’s homelessness decision.

Summary: Miss X complained about the Council’s failure to provide her with suitable accommodation. We have not found the Council to be at fault.

Summary: We will not investigate this complaint about Miss X’s transfer application and the assignment of her tenancy to her son. There is insufficient evidence of fault which would warrant an investigation. We cannot investigate complaints about tenancy matters concerning social housing landlords.

Summary: We will not investigate this complaint that the Council has not helped the complainant with her housing for the last 30 years and is responsible for her not getting a house. This is because parts of the complaint are late and because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint that the Council has failed to arrange for a grant for repairs to the complainants property. This is because some events happened too long ago and we cannot achieve the outcome she seeks.

Summary: The Council accepted there was fault in how it dealt with Mr B when he first approached it about his housing situation. It has apologised. There is no need for the Council to take more action in that regard. There was no further fault by the Council in how it supported Mr B.

Summary: There was fault by the Council in how it dealt with Miss B’s housing situation. It failed to send important decision letters or delayed in doing so, which meant that Miss B missed out on her right to ask the Council to review its decisions. It cannot show that it agreed a personal housing plan with her and it did not respond properly to her requests that it put these things right. The Council has agreed to apologise to Miss B and share this decision with its staff.

Summary: Miss X complained about poor conditions and the unsuitability of her temporary accommodation. The Council was at fault because it knew the managing agents had not carried out repairs and it did not properly assess and meet Miss X’s need for disabled adaptations. As a result, Miss X suffered injustice for which the Council has agreed to provide a suitable remedy.

Summary: We will not investigate this complaint about how the Council responded to Mr X’s complaints about repair issues in his Housing Association tenancy. This is because the Housing Ombudsman is best placed to deal with complaints about the repair issues.

Summary: Ms X complained about the way the Council responded when she asked to move house because she was at risk of domestic abuse. This caused Ms X distress. We found fault with the Council. The Council agreed actions to remedy the injustice to Ms X.

Summary: Ms Y complained the Council failed to provide formal decisions with review rights in response to her requests for priority under its allocation scheme. The Council was at fault and should reconsider its decisions. It should also review its processes to ensure it provides formal decisions with review rights in these circumstances in future.