Summary: We will not investigate this complaint about the Council’s assessment of Mr X’s housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about the Council’s decision that the complainant cannot join the housing register. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about the Council’s actions after the complainant became homeless. This is because part of the complaint is late, and the complainant had the right to request a review of the Council’s decision. If we investigated the remaining part of the complaint, this would not lead to a different outcome for the complainant, and we could not add to the Council’s investigation.

Summary: Ms X complained the Council failed to consider all her circumstances when determining her rehousing band, in particular the impact on her mental health. The re-banding decision was made on behalf of the Council by one of its partners. The Council is unable to demonstrate all evidence was taken into consideration which is fault. The Council has now given Ms X gold priority banding which is a suitable remedy.

Summary: there was fault in the way the Council communicated its decision to Mr X when it put him on the temporary accommodation transfer list and failed to notify him of his right to request a review of its decision that the property was suitable. The Council has agreed to provide a suitable remedy for the injustice caused.

Summary: There was no fault by the Council. It could have made its responsibilities clearer to Ms B, but it took the appropriate action when she complained that the owner of the property she rents had not repaired the roof.

Summary: A housing applicant complained that the Council had not awarded her enough priority for rehousing since 2016. But we will not investigate this matter because the complaint has been made late.

Summary: We will not investigate this complaint about support the Council has allegedly given to the complainant’s former landlord for retaliatory eviction. The issues raised here are subject to court action.

Summary: We will not investigate this complaint about the Council’s actions in relation to Mr X’s former landlord. This is because this is a late complaint and there are no good reasons for us to investigate it now.

Summary: We cannot investigate this complaint about Mr X’s request for a key fob to access the communal areas where his flat is located. He is a social housing tenant and we have no jurisdiction to investigate complaints about social housing landlords.

Summary: We stopped investigating Miss X’s complaint about how the Council considered whether to award priority on the housing register. This is because changes in Miss X’s circumstances since she complained mean there is no worthwhile outcome achievable by further investigation.

Summary: We will not exercise discretion to investigate this complaint about the Council’s assessment of a housing application. The complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. We cannot investigate complaints about the actions of social housing landlords.

Summary: We will not investigate this complaint about the Council’s assessment of Mr X’s medical housing need as the Council is to review its decision.

Summary: We will not investigate this complaint about a missing parcel. Mr X can reasonably take court action. Also, any investigation by us would be unlikely to reach a clear enough view of the events.

Summary: Mr X complains about disrepair in his property. He says he has issues with damp, mould, and mites. Mr X says the landlord has not resolved the disrepair in the property and the Council has taken no enforcement action against the landlord. He also complains the Council sent him incorrect council tax bills. We find no fault with the action taken by the Council to deal with the disrepair issues in Mr X’s property. We find fault with the Council for the incorrect council tax bills. However, the Council has already appropriately remedied this.

Summary: Mrs C complains that the Council provided her with unsuitable interim accommodation under the homeless duty it owed her. She said her daughter’s room was too small and this affected her mental health. We find fault by the Council because it did not inform Mrs C of her right to appeal to court when it told Mrs C her property was suitable.

Summary: We will not investigate this complaint about how the Council managed temporary accommodation for homeless households. This is because the complaint relates to issues raised in 2018 and 2019 so it is a late complaint and there are no good reasons to investigate now. The Council has also not had an opportunity to respond to current concerns about the accommodation from current residents.

Summary: We will not investigate this complaint about the Council’s failure to provide Ms X with housing. There is not enough evidence of fault to warrant an investigation. Also, part of the complaint is late and there are no good reasons to exercise our discretion and investigate.

Summary: We will not investigate this complaint about the housing register because there is insufficient evidence of injustice and because part of the complaint is late.

Summary: Ms X complains that despite being statutorily overcrowded, the Council has not moved her to larger accommodation. We will not investigate the complaint because there is no evidence of fault in how the Council has dealt with her case sufficient to warrant investigation.

Summary: We will not investigate this complaint about an offer of housing. This is because Mr X could reasonably have used his right to go to court to challenge the Council.