Summary: Mr X complained the Council wrongly refused his business a COVID-19 business grant, causing financial difficulties. We will not investigate this complaint as we have not seen evidence of fault in how the Council determined Mr X’s application.

Summary: We will not investigate this complaint about the suspension of the complainant’s housing benefit. Ms G has a right to appeal against this decision at the Social Security Appeal Tribunal.

Summary: We will not investigate this complaint about errors by the Council in the handling of the complainant’s council tax. This is because the Council has offered a satisfactory remedy.

Summary: We will not investigate this complaint about the so-called ‘bedroom tax’ because the complainant can use her review and appeal rights.

Summary: Mr X complained the Council incorrectly applied a retail discount to his company’s business rates account. The Council was at fault. It incorrectly applied the discount on the account, then billed Mr X’s company without proper communication and then withdrew an offer to cancel some of the debt after Mr X had made a substantial payment. The Council has agreed it will pay Mr X £300 to acknowledge the distress and frustration this caused him.

Summary: We will not investigate this complaint about Council tax liability. It would be reasonable for the complainant to appeal against the bill at the Valuation Tribunal, and we cannot investigate the Council taking court action for enforcement and recovery of an unpaid council tax bill.

Summary: We will not investigate this complaint about council tax. This is because it is reasonable to expect Ms Y to appeal to the tribunal.

Summary: We will not investigate Mr X’s complaint about how the Council handled a reassessment of his council tax support claim. Mr X has a right of appeal to the Valuation Tribunal if he disagrees with the decision. It is reasonable for him to go to the Information Commissioner if he has a data protection complaint.