Summary: Miss K complained the Council abruptly moved her without enough notice to another temporary accommodation. She also said the new accommodation was unsuitable. We found the Council at fault for failing to give Miss K enough notice about the move and properly consider the impact this caused her. The Council agreed make payment to Miss K to acknowledge the distress and additional removal costs its short notice caused her. It also agreed she can request for a suitability review if she wishes to do so now.

Summary: We will not investigate this complaint about the amount of rent the Council has charged her. This is because the law does not allow us to investigate complaints about the management of social housing.

Summary: There was fault by the Council because it took too long to complete a review of whether Miss B’s property was suitable for her. It has made changes to how it monitors progress and agrees extensions for reviews. It has agreed to also apologise to Miss B for the impact of the delay.

Summary: Mr X complains about the Council’s failure to respond to his reports of legal action taken against him by his private landlord. We will not investigate the complaint because, while there has been some delay by the Council in responding to him, he has the opportunity to provide the Council with further information so it can address his concerns and we would reasonably expect him to do so.

Summary: We will not investigate Ms B’s complaint about an Improvement Notice. This is because it was reasonable for Ms B to use her right of appeal to the tribunal. An investigation solely into Ms B’s complaint about officer conduct is not justified.

Summary: We cannot investigate this complaint about the Council’s refusal to put up a boundary fence at a Council-owned property. This is because we cannot investigate complaints about the management of social housing by councils.

Summary: Miss X complains the Council has unreasonably ended its prevention of homelessness duty in her case by failing to consider her medical evidence properly. We will not investigate this matter because Miss X has statutory appeal rights she can use to challenge the Council’s decision.

Summary: Mr Y complains the Council failed to consider his children’s disability-related needs when it refused to allow him to bid on three-bedroom properties. We find the Council at fault. This caused Mr Y distress and he went to time and trouble complaining. To remedy the injustice, the Council has agreed to apologise to Mr Y, make him a payment and review its decision. The Council has also agreed to make several service improvements.

Summary: We will not investigate this complaint about what happened when Mr X wanted social housing in the Council’s area. Any fault is unlikely to have caused Mr X a significant enough injustice to warrant investigation. It is also unlikely we could reach a clear enough view about whether the Council was at fault.

Summary: We will not investigate this complaint that the Council has not provided the complainant with a suitable home. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about delay with the complainants application under the right to buy scheme. This is because it is reasonable for her to use her legal remedy via the courts.

Summary:. The Council’s failure to tell Miss X about her statutory right to review decisions about the suitability of temporary accommodation is fault. The Council also failed properly to assess the risk to Miss X from COVID-19 of remaining in the property while it underwent repairs. The Council has agreed to apologise, pay £500, and take action to improve its services.

Summary: Mrs X complained about the way the Council handled her homelessness application and housing priority. She also complained her initial temporary accommodation was unsuitable. The Ombudsman found fault causing injustice in the Council’s failure to properly support Mrs X when she was threatened with homelessness, when it delayed accepting the homelessness relief and full housing duties, and through its failures to communicate with Mrs X. The Council agreed to apologise and pay Mrs X £400.

Summary: Mrs X complained about the Council’s decision to end its duty to provide interim accommodation to her son, Mr F between June and November 2020. There was no fault in the Council’s decisions to end its duties during that period. The Council was at fault for failing to provide Mr F with a letter about ending its housing duty and for including flawed information in a letter to him when he was evicted from a property in October 2020. However, those faults did not cause Mr F a significant injustice.

Summary: I will not investigate this complaint about how the Council dealt with the complainants reports of housing disrepair and how it supported him when he moved to a new property. This is because there is insufficient evidence of fault in how the Council has dealt with the matter.

Summary: We will not investigate this complaint about the Council’s assessment of Miss X’s housing application. There is insufficient evidence of fault which would warrant an investigation. We cannot investigate her complaints about her tenancy or the management of her neighbours’ tenancies because we cannot investigate the actions of social housing landlords.

Summary: I will not investigate this complaint about how the Council dealt with the complainants reports of housing disrepair and how it supported him when he moved to a new property. This is because there is insufficient evidence of fault in how the Council has dealt with the matter.

Summary: The Council has offered alternative housing via a Social Landlord, Miss X wishes to withdraw her complaint. Therefore, we will not investigate.

Summary: We will not investigate this complaint about damage caused to the complainant’s fence. This is because it is reasonable to expect the complainant to go to court to determine any liability owed by the Council.

Summary: Ms X complained the Council failed to provide her with suitable temporary accommodation when a housing association started possession proceedings on her secure tenancy home. She further complained it failed to protect her belongings. The Council assisted Ms X in line with relevant law and guidance and was not at fault.

Summary: Mrs X complained that the Council has not yet rehoused her when she has an urgent need to move for medical and welfare reasons. We found the delay is not due to fault by the Council.

Summary: We have no jurisdiction to investigate Mr B’s this complaint about the way the Council dealt with his requests for a review of is decision on his son’s housing application. That is because he has started court proceedings.

Summary: We will not investigate Mr X’s complaint about his housing band allocation. There is not enough evidence of fault to justify investigating.

Summary: We cannot investigate Miss B’s complaint that her fence has been damaged due to the Council’s failure to maintain vegetation at the neighbouring Council-owned property. This is because we cannot investigate complaints about the management of social housing by councils.

Summary: We will not investigate this complaint about the Council offering Miss X a property. Even if the Council did not tell Miss X she would stop being eligible to bid for social housing if she accepted a property it offered, that did not directly cause a significant injustice. Miss X could have appealed to the court about the suitability of the offer. Part of the complaint is also late.