Summary: The Council’s failure to take a homeless application when Miss X said she was at risk of domestic abuse is fault. The Council is also at fault for failing to provide interim accommodation at the earliest opportunity. The Council has agreed to apologise, pay Miss X £1,500, and take action to improve its services.

Summary: We will not exercise discretion to investigate this complaint about the licensing of private rented housing and enforcement notices served on the freeholder and Mr X who is a leaseholder in the same building. This was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. We will not investigate the Council’s decision to apply its Unreasonable & Unreasonably Persistent Complainants Policy. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about the Council’s refusal to increase Miss X’s housing list priority following threats by her neighbour. There is insufficient evidence of fault which would warrant an investigation.

Summary: Miss X complains about the Council’s handling of her requests for help with housing since she became homeless while pregnant and fleeing violence. The Council was at fault for not acting on Miss X requests for help in line with legislation, which led to Miss X being forced to move out of the area and give up her job. The Council’s offer of redress did not go far enough to remedy the injustice caused. It has agreed to provide the enhanced remedy we recommended to Miss X, reviews its procedures and complete a quality review of a sample of its housing cases.

Summary: Ms X complains the Council has offered properties to applicants with lower priority than her. We do not find fault with the Council’s actions.

Summary: We will not investigate this complaint about the Council’s assessment of Miss X’s housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about the housing register. This is because we have already considered part of the complaint and because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about how the Council dealt with Mr X’s tenants when he evicted them. This is because there is no evidence of fault by the Council.

Summary: We will not investigate this complaint about the Council’s assessment of Mr X’s housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about the Council’s decision to remove the complainant from the housing register. This is because there is insufficient evidence of fault by the Council.

Summary: A man complained that the Council had unreasonably ended its housing duty in his case after he refused an offer of accommodation. But we will not investigate this matter because the man had court appeal rights he could have used to challenge the Council’s decision.

Summary: Mr X complained about the Council’s decision on his homelessness application. The Ombudsman found the Council at fault for delays and errors in its decision-making process which the Council agreed to remedy. However, the Ombudsman did not find fault in the Council’s final decision about Mr X’s homelessness.

Summary: We will not investigate this complaint about the suitability of accommodation offered by the Council to Mr X under its homeless duty. It is reasonable for him to ask for a review of the Council’s decision and to exercise his right of appeal to the court if this is unsuccessful.

Summary: We will not exercise discretion to investigate this complaint about suitability of the Council’s offer of accommodation under its homeless duty to Ms X. It was reasonable for her to challenge the review decision by way of an appeal to the court.

Summary: we found no evidence of fault in the way the Council carried out a housing assessment for Mr X and in the conduct of officers who telephoned Mr X.

Summary: Ms X complains about how the Council dealt with her homelessness application and housing situation. We found fault as Ms X received incorrect information along with poor communication and delays at the start of the homelessness process. We have recommended a suitable remedy in this case so have completed our investigation.

Summary: We cannot investigate Miss B’s complaint that she suffered injuries due to the Council’s failure to maintain a Council property. This is because we cannot investigate complaints about the management of social housing by councils.