Summary: We will not investigate this complaint about the way the Council handled the complainant’s homelessness application. This is because there is insufficient evidence of fault and injustice.

Summary: The Council did not send the correct letter to Ms X explaining why her appeal against the refusal of her housing application was refused. That did not in itself cause significant injustice to Ms X: on the evidence the Council considered (and set out in the correct letter) there is no reason to believe its decision was taken with fault.

Summary: Ms X complained the Council threatened to dispose of her personal belongings which it had stored for her since her eviction from a property in 2017. There was no fault in the Council threatening to dispose of Ms X’s property because she failed to make regular payments for storage, in line with her agreement, leading to arrears on her account. However, there was fault in the Council’s communication with Ms X about its decision. The Council agreed to write to Ms X and apologise for the uncertainty and confusion this caused. It agreed to clearly explain whether it believes it has a duty to continue protecting her belongings, ensuring its decision is in line with relevant law and guidance.

Summary: We will not investigate this complaint about the complainant’s banding on the housing register. This is because there is insufficient evidence of fault by the Council.

Summary: The Council’s failure to provide proper assistance when Mr X approached as homeless in 2018 was fault. As a result, Mr X slept in his van for 21 months. The Council should apologise, pay Mr X £8,100, and take action to improve its services.

Summary: We will not investigate this complaint about the way the Council handled the complainant’s housing application. This is because part of the complaint is late and because there is insufficient evidence of fault by the Council.

Summary: The Council was at fault for the way it handled Ms X’s housing register application. This caused Ms X injustice as she was not able to bid on properties suitable for her household and then believed she had been offered permanent accommodation. The Council has agreed to remedy the injustice caused.

Summary: We will not investigate this complaint about how the Council allocated one of its properties. This is because the Council allocated the property to a person with higher priority on the housing register than the complainant, and we are unlikely to find evidence of fault.

Summary: We will not investigate this complaint about problems with two Council properties. This is because the law prevents us investigating complaints about the management of social housing.

Summary: Mr B complained the Council failed to consider medical evidence when it decided he and his partner were not eligible for a two-bedroom property. He said they needed separate bedrooms to manage their mental health. We did not find the Council at fault.

Summary: We will not investigate this complaint about the Council’s actions on Mrs X’s homelessness. The Council provided a satisfactory remedy for wrongly saying it would evict Mrs X. Further investigation of what Mrs X was told by telephone is unlikely to be productive. Mrs X can ask the Council to review her accommodation’s suitability and can reasonably use her right to go to court if she remains dissatisfied.

Summary: Miss X complained there were errors in the way the Council dealt with her homelessness application and delays in providing her with suitable temporary accommodation. The delays and failings in the way the Council dealt with Miss X’s homelessness application amount to fault. This fault has caused Miss X an injustice.

Summary: Miss X complains the Council failed to properly consider her medical conditions when she submitted her housing application. As a result, Miss X says the Council awarded her with a wrong priority band and bedroom eligibility. She also complains about disrepair to her property and anti-social behaviour. There is no evidence of fault in the way the Council considered Miss X’s application.

Summary: Ms X complained the Council delayed in considering her application to join the housing register and wrongly determined she did not qualify. Ms X also complains that having reviewed its decision and accepted she qualified to join the housing register, the Council failed to properly consider her circumstances or award the correct points. There is no evidence of fault in the way the Council considered Ms X’s application or in its decision to award 75 points. However, the length of time taken to complete both the stage one and stage two reviews amounts to fault. This fault has caused Ms X an injustice.

Summary: Mr X complained about how the Council managed his requests for housing assistance. The Council was not at fault.

Summary: We will not investigate this complaint that the Council failed to appropriately consider the complainant’s housing needs by removing her from the housing priority band. This is because it is unlikely we would find the Council to be at fault in the way it reached its decision.

Summary: We cannot investigate this complaint that the Council has refused to let the complainant convert an out-building into a bedroom. This is because we have no power to investigate a council when it is acting as a landlord.

Summary: We will not investigate this complaint about the Council’s assessment of Miss X’s housing application. This is because there is insufficient evidence of fault which would warrant an investigation.

Summary: We will not exercise discretion to investigate this complaint about damage to a complainant’s property caused by the Council’s negligence. This is because it is reasonable to expect the complainant to go to court to decide any Council liability.

Summary: We will not investigate this complaint about the failure to install a stairlift and upstairs level-access shower. There is not enough evidence of fault on points that are the Council’s responsibility. We cannot consider the housing association’s actions as landlord.

Summary: We will not investigate Mr X’s complaint about how the Council dealt with him when he was homeless. This is because he had a right of appeal to County Court regarding the Council’s decision on his homelessness. We will also not investigate Mr X’s complaint about the Council’s decision to restrict his access to its services as there is no evidence of fault.