Summary: Ms X complained the Council failed to take action regarding anti-social behaviour from her neighbour and failed to move her given her neighbour’s increasingly threatening behaviour. We have discontinued the investigation. Given Ms X has now moved to alternative accommodation it would be appropriate to allow the Council to finish considering the complaint through its complaints process before we got involved. In addition, we cannot investigate the way the Council has dealt with the neighbour’s behaviour as we have no power to investigate a council when it is acting in its role as a social landlord

Summary: We will not investigate this complaint about the suitability of accommodation the Council provided to Miss X. This is because it was reasonable for Miss X to appeal to court.

Summary: We will not investigate this complaint about Miss X’s exclusion from the Council’s housing register. This is because there is insufficient evidence of fault which would warrant an investigation.

Summary: Mr X complained about the Council’s response to his requests for help with his threatened homelessness. The Ombudsman has found fault by the Council in the way it dealt with Mr X’s initial requests for help, causing injustice. The Council has agreed to remedy this by making a payment to reflect the distress and inconvenience the fault caused Mr X.

Summary: We will not investigate this complaint that the Council moved the complainant from an area where he was experiencing anti-social behaviour to an area which was known to have high levels of anti-social behaviour. This is because there is insufficient evidence of fault by the Council and because we have no power to investigate a council when it is acting as a landlord.

Summary: We will not investigate this complaint about the Council closing the complainant’s housing application in 2018. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about priority for a housing application. There is insufficient evidence of fault which would warrant an investigation by the Ombudsman.

Summary: We cannot investigate Mr X’s complaint that the Council has not replaced his fence which was damaged by a tenant of the Council. This is because the law does not allow us to investigate the Council when it acts in its role in managing its social housing.

Summary: We will not investigate this complaint about the Council’s decision to evict Mr X from temporary accommodation. This is because there is no fault in the way the Council reached its decision.

Summary: Mrs X complains the Council failed to treat her daughter, Miss Y, as homeless due to fleeing domestic abuse when she approached the Council in September 2019. Mrs X also complains that having accepted a homeless application, the Council failed to correspond with the refuge to enable Miss Y to remain there; produced a generic, unachievable personalised housing plan; and failed to provide her with suitable temporary accommodation. The Council’s failure to identify and consider whether its homelessness duties were engaged in October 2019 amounts to fault. As does its failure to provide Miss Y with suitable temporary accommodation in line with its homelessness duty. There was also fault in the complaint process. These faults have caused Miss Y and Mrs X an injustice.

Summary: There was no fault in the way the Council decided that Mrs B should be awarded priority Band 2 on its housing register.

Summary: We cannot investigate Miss X’s complaint about what happened when the Council evicted her from her Council tenancy. This is because the complaint is about the Council’s management of its social housing, so it lies outside our legal remit.

Summary: The Council was at fault for the way it considered whether Ms X should receive reasonable preference for medical issues, however this did not cause her any injustice.

Summary: We will not investigate this complaint that the Council wrongly removed the complainant from the housing register in 2017. This is because there is insufficient evidence of fault by the Council.

Summary: We cannot investigate Mr X’s complaint about damage caused to his garden which he wants the Council to put right. This complaint relates to the Council’s management of its social housing and lies outside our legal remit.