Summary: We will not investigate this complaint about the Council’s decision that the complainant cannot join the housing register. This is because the Council has now accepted the complainant onto the register.

Summary: We will not investigate this complaint about the complainant’s priority on the housing register because there is insufficient evidence of fault by the Council.

Summary: the complainant, Mrs X, complained the Council failed to help her register a change in her household affecting her priority for housing allocations. The Council says Mrs X managed to make the changes online. The Council said it acted in line with its policy which expects all applicants to make changes online not to expect staff to do it. We found the Council at fault in not helping Mrs X upload a birth certificate and providing poor information, but this did not significantly affect the housing decisions on the application.

Summary: Mr C complained the Council delayed dealing with his medical information. We find the Council was at fault because it delayed assessing Mr C’s medical assessment form and it also delayed responding to his review request. The Council apologised to Mr C and offered a payment for the inconvenience caused. This is a suitable remedy for the injustice caused by fault.

Summary: We will not investigate Mr X’s complaint the Council broke a property lease and has caused him financial loss. Mr X has a legal remedy at court which it is reasonable for him to use.

Summary: Miss X complained about the Council’s failure to give her housing application sufficient priority since she was placed in temporary accommodation in 2016. We will not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about Mrs X’s housing application banding. There is insufficient evidence of fault which would warrant an investigation.

Summary: Mrs X complained about the Council’s decision that she did not meet the qualifying criteria to join its Housing Register and its subsequent decision to defer her application for 12 months because she had deliberately worsened her housing circumstances. There was fault by the Council which caused Mrs X some frustration and uncertainty. The Council has agreed to provide a suitable remedy.

Summary: We will not investigate this complaint that the Council has not provided the complainant with suitable accommodation. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about the management of social housing as the law does not allow us to investigate these complaints.

Summary: We will not investigate this complaint about how the Council dealt with Mr X’s housing application. Mr X used abusive language and made threats when contacting the Council and it was entitled to refuse to deal with his request for a review of its decision.

Summary: We will not investigate this complaint about advice the Council gave to Mr X when he was selling his house. This is because there is no evidence of fault in the advice the Council gave about his obligations towards his tenant.

Summary: Mr B complained about how the Council dealt with his application for housing, in particular the consideration given to the needs of his two disabled children. We found there was service failure and fault which led to injustice for Mr B. A remedy in acknowledgement of this has been agreed.