Summary: the complainant, Mrs X complained the Council had failed to rehouse her family to meet its increased need for an adapted home putting her and her daughter at significantly higher risk of harm. The Council said after refusing the application for adaptations to the family home it encouraged the family to apply for rehousing. The family did not formally apply until January 2020 when the Council gave the application maximum priority leading to two offers of homes. We found the Council acted without fault.

Summary: There was no fault by the Council. It handled Ms B’s request for a transfer in accordance with its housing policy. It followed up Ms B’s complaints about noise but she withdrew these. It was correct to tell Ms B to report serious threats to the Police. Ms B did not respond to some of the Council’s communication and so it has offered to re-engage with her to look again at her housing issues.

Summary: Mr X complained about the Council’s failure to take sufficient action after he was assaulted by another tenant in temporary accommodation in 2019. We will not exercise discretion to investigate this complaint which was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

Summary: We will not investigate this complaint that the Council has not awarded priority to the complainant’s housing application. This is because the Council has offered to do a further review.

Summary: We will not investigate Mr X’s complaint about the offer he was made for a council tenancy. There is insufficient evidence of fault which would warrant an investigation.

Summary: We cannot investigate this complaint about repairs the Council did to the house next door to Ms X’s as we cannot investigate the actions of the Council in relation to its role as a social housing provider.

Summary: We will not investigate Miss X’s complaint about the Council’s refusal of her application to the housing register. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about the Council’s decision not to backdate the complainant’s housing application to 1995. This is because there is insufficient evidence of fault by the Council and because it is unlikely we could add to the Council’s response.

Summary: We will not investigate this complaint about the Council’s decision not to backdate the complainant’s housing application. This is because the Council has now backdated the application.

Summary: We will not investigate this complaint about the way the Council dealt with a Right to Buy application. This complaint is late and there are no good reasons to accept it now.

Summary: Miss X complains the Council accommodated her in temporary accommodation which was unsuitable for her medical needs. Miss X also complains about significant delays in processing her homeless application and medical assessment. The Council decided that it should take a homeless application from Miss X but took too long to decide this. The Council provided interim accommodation during this time but there was fault in the way the Council reached its decision about the accommodation. There were also delays in completing a medical assessment. The faults caused Miss X distress, frustration and uncertainty. The Council has agreed to apologise to Miss X, make a financial payment and transfer Miss X to a more suitable temporary home while she continues bidding for more properties.

Summary: We will not investigate Ms X’s complaint about the Council’s assessment of her housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: A man complained about the Council’s failure to help him with housing despite his serious medical condition and need for support from his family. But we do not have grounds to investigate this complaint. This is because there is insufficient evidence of fault by the Council in its assessment of the man’s housing application.

Summary: We will not investigate this complaint about the Council’s contact with Mr X’s managing agent.

Summary: We will not investigate Mrs X’s complaint about the Council’s assessment of her housing application. This is because there is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about how the Council dealt with disrepair issues in his rented property. This is a late complaint and so we cannot investigate.

Summary: We will not investigate this complaint about the suitability of the complainant’s temporary accommodation. This is because there is insufficient evidence of fault by the Council and because there were appeal rights the complainant could have used.

Summary: We will not investigate Mr C’s complaint about the Council’s decision not to offer a property to him and to move his housing application to a lower priority band. This is because there is not enough evidence of fault in the Council’s decision-making process.