Summary: Mr X complains the Council has failed to respond to his complaint about matters relating to council tax arrears from a property he used to live in. We will not investigate the complaint because it appears to be a late complaint and because there has been no fault by the Council in failing to address a complaint which Mr X has not yet made to it.

Summary: There was no fault by the Council in the way it dealt with Mr X’s request to appeal its housing benefit decision.

Summary: There was no fault by the Council in the way it dealt with Mr X’s request to appeal its housing benefit decision.

Summary: There was no fault by the Council in the way it dealt with Mr X’s request to appeal its housing benefit decision.

Summary: There was no fault by the Council in the way it dealt with Mr X’s request to appeal its housing benefit decision.

Summary: There was no fault by the Council in the way it dealt with Mr X’s request to appeal its housing benefit decision.

Summary: There was no fault by the Council in the way it dealt with Mr X’s request to appeal its housing benefit decision.

Summary: There was no fault by the Council in the way it dealt with Mr X’s request to appeal its housing benefit decision.

Summary: There was no fault by the Council in the way it dealt with Mr X’s request to appeal its housing benefit decision.

Summary: There was no fault by the Council in the way it dealt with Mr X’s request to appeal its housing benefit decision.

Summary: There was no fault by the Council in the way it dealt with Mr X’s request to appeal its housing benefit decision.

Summary: There was no fault by the Council in the way it dealt with Mr X’s request to appeal its housing benefit decision.

Summary: We will not investigate this complaint about the way the Council has calculated the complainant’s Council Tax Support. This is because the complainant could appeal to the Valuation Tribunal or speak to his local councillors if he thinks the CTS policy is wrong.

Summary: We will not investigate Mr X’s complaint about the handling of his council tax arrears payment plan, an application for discretionary council tax relief and the reply to his complaint. The Council has not caused Mr X injustice and investigation is not likely to lead to a different outcome.

Summary: We will not investigate this complaint about business rates liability. The court granted a liability order to the Council in 2018 and although Mr X has disputed the rates liability since then we cannot consider the court’s decision now.

Summary: Mr B complained the Council did not pay his business a small business grant to support businesses impacted by COVID-19. We do not find fault in the Council’s decision.

Summary: We will not investigate this complaint about the Council not giving Miss X a self-isolation support payment.

Summary: We will not investigate this complaint that the Council has applied an empty property council tax premium. This is because we cannot achieve the outcome the complainant wants.

Summary: We will not investigate this complaint about council tax as it is reasonable to expect Mrs Y to use her right of appeal to the Valuation Tribunal.

Summary: We will not investigate this complaint about the Council’s refusal to reduce the complainant’s council tax to account for services he says he has not received. This is because we have seen no evidence of fault in the Council’s refusal to reduce his council tax payments or refusal to compensate him.

Summary: There was no fault in the way the Council decided to refuse Mrs X a COVID-19 business grant.

Summary: We will not investigate this complaint about a housing benefit overpayment because the complainant could have used her appeal rights. In addition, there is insufficient evidence of injustice.

Summary: We will not investigate Mrs X’s complaint about the Council pursuing her for a 2019 council tax debt. There is insufficient evidence of Council fault.

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his application for a grant for businesses affected by COVID-19. This is because there is no evidence of fault in the way the Council reached its decision.

Summary: Mr Z, on behalf of Ms X, complained the Council did not pay her any of the Small Business Grant she was jointly entitled to which caused her financial difficulties. The Council paid the full Small Business Grant to Miss Y who was jointly and severally liable for the rent and business rates with Ms X. We find fault in the Council’s failure to seek written confirmation from all parties to pay the grant to Miss Y who would then split it with Ms X. The Council has agreed to pay Ms X an amount equivalent to half of the grant as well as a payment for distress.

Summary: We will not investigate this complaint about incorrectly charged council tax. This is because it is reasonable for Mr Y to appeal to the Valuation Tribunal if he disputes liability.

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s benefit claims. This is because the Council’s response to it already represents a reasonable and proportionate outcome.

Summary: We cannot investigate this complaint that the Council include the Police and Crime Commissioner precept on the Council’s council tax bills. This is because we cannot investigate matters that affect all or most of the people in a council’s area.

Summary: We will not investigate this complaint about the Council’s decision to hold the complainant liable for unpaid council tax. This is because it is reasonable to expect her to complain to the Valuation Tribunal which is the most appropriate body to consider the complaint.

Summary: Miss B complains about enforcement agents disposing of items seized from her property for Council Tax debt. She says the Council failed to reimburse her the full value of the items. We discontinued our investigation into Miss B’s complaint because we are satisfied with the Council’s proposed actions.