Summary: We will not investigate Ms Z’s complaint about the Council’s failure to let her apply for a two-bedroom property. This is because there is no evidence of fault to justify our involvement.

Summary: A woman complained that the Council was unreasonably asking her to move to alternative temporary accommodation instead of allowing her to stay where she was and continue bidding for permanent housing. But we do not have reason to investigate this matter because the Council has now offered the woman permanent housing.

Summary: We cannot investigate Mrs B’s complaint that the Council has failed to repair one of its properties which has resulted in damage to her home. This is because we cannot investigate complaints about the management of social housing by councils.

Summary: We cannot investigate Mr X’s complaint about damage caused to his garden which he wants the Council to put right. This complaint relates to the Council’s management of its social housing and lies outside our legal remit.

Summary: We cannot investigate Mr X’s complaint about an unsafe retaining wall in a Council owned property. This is because the complaint concerns the Council’s management of its social housing and so it lies outside our legal remit.

Summary: We cannot investigate this complaint about the complainant’s homelessness application because the matters have been addressed in court.

Summary: We will not investigate this housing complaint because there is insufficient evidence of fault by the Council.

Summary: Mr & Mrs X complain the Council failed to properly deal with repairs they reported about a friend’s council property they stayed in when they were homeless. They also complained the Council failed to give their housing application the correct priority. The repairs issues were outside our jurisdiction. We considered there was no fault in the way the Council decided Mr and Mrs X’s housing priority.

Summary: Mrs D says the Council wrongly told her tenants to remain at her property and failed to rehouse them in 2020. The Ombudsman has found no evidence of fault by the Council. He has completed the investigation and not upheld the complaint.

Summary: The accommodation provider, acting on behalf of the Council, was at fault for destroying Ms X’s belongings but has made an appropriate payment to remedy this. The Council was not at fault for deciding Ms X was not in priority need, nor for evicting her in late February 2020, which was shortly before the national lockdown in response to COVID-19.

Summary: We will not investigate this complaint about how the Council dealt with requests for the complainants late parents to purchase their home under the Right to Buy scheme. This is because the events happened too long ago.

Summary: Mr X and Ms Y complain about the Council revoking a housing improvement notice and a lack of assistance when they became homeless. The Council is not at fault for revoking a housing improvement notice and in the assistance provided when Mr X and Ms Y were threatened with homelessness. The Council is at fault for not providing interim accommodation when Mr X and Ms Y’s removals were brought forward and on the day Mr X and Ms Y were evicted. It is also at fault for providing unsuitable interim accommodation, so they have lived in unsuitable accommodation for 19 months. The Council has agreed to remedy the injustice to Mr X and Ms Y by apologising and making a total payment of £2150 to them.

Summary: Mr B complained, for Mrs C, the Council failed to consider Mrs C’s circumstances when it refused her housing application in 2020. Mr B says Mrs C has been unable to access suitable housing. We found fault with the Council for its delay assessing Mrs C’s housing application and providing her with information about how to ask for a Care Act assessment. This delay caused Mrs C injustice and the Council will take action to remedy this.

Summary: Miss X complained the Council has housed her and her family in unsuitable accommodation for five years. She complains the Council has discriminated against her disabled son and has refused to provide permanent accommodation. The Council’s failure to provide Miss X with suitable accommodation since February 2019 amounts to fault. This fault has caused Miss X an injustice.

Summary: Mr X complained that the Council misled him about his liability to pay Council Tax on temporary accommodation out of the borough and the process for claiming Council Tax Support. He also complained that it did not offer him the tenancy of a flat which he bid for in November 2020. There is no evidence of fault by the Council.