Cotswold District Council has been heavily criticised by the Local Government and Social Care Ombudsman for the way it handled a man’s request for help paying his council tax during the COVID-19 pandemic.
We look at individual complaints about local public services and all registerable social care providers in England.
We remedy injustice and share learning from investigations to improve services. When we find a council or care provider has done something wrong, we recommend how it should put it right. We are free to use and make our decisions independently.
