Summary: Ms Y complains the Council has failed to ensure her temporary accommodation is kept in good repair. She complains about the length of time she has been on the Council’s housing register. The Ombudsman finds the Council at fault for failing to ensure Ms Y’s temporary accommodation is kept in good repair. This caused Ms Y and her family distress and uncertainty. To remedy the injustice to Ms Y, the Council has agreed to apologise and make a payment to Ms Y as well as to review its Nightly Let policy.

Summary: There was delay by the Council in assessing an application to join the housing register. There was also fault, in that a review of Miss X’s housing band decision lacked clarity. New information then meant Miss X’s housing priority increased. Backdating her award date for the new housing priority band by almost 2 months remedies her injustice from her complaint about delay, as it is unlikely Miss X missed any housing offers.

Summary: the Council was not at fault when it bypassed Miss X’s bids for two properties advertised on its choice-based lettings scheme and allocated the few five bedroom properties that became available to other applicants.

Summary: We will not investigate this complaint about the Council seeking to evict the complainant from his family home. A court will decide if the complainant has to leave the property and is best placed to consider the issues he has raised in his complaint.

Summary: We will not investigate this complaint about the housing register because there is insufficient evidence of fault by the Council. In addition, the claimed injustice does not warrant an investigation.

Summary: There is no evidence of fault in the Council’s assessment of an application for rehousing. The Council has given Miss X the correct priority according to the allocations policy and considered her medical evidence without fault. She complains that her children have to share a bedroom.

Summary: Miss X complained about the Council’s decision that she is ineligible for applying to its housing register because she does not meet the allocation criteria. We will not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

Summary: Mrs X complained about the Council’s assessment of her housing application. We will not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

Summary: Mr X complained about the Council’s decision that he was not homeless or threatened with homelessness. We will not investigate this complaint. This is because it was reasonable for him to exercise his right of appeal against the decision to the County Court which is the proper body to consider these matters.

Summary: We will not investigate Mr C’s complaint that there was fault in the way the Council reached its decision not to accept a housing duty to him. This is because it was not unreasonable to expect him to use his right of appeal to the county court, and if he has already started court proceedings, we cannot investigate his complaint.

Summary: Ms B complained the Council failed to deal correctly with her application for housing. We find there was fault by the Council in this matter, causing injustice to Ms B for which a remedy has been agreed.

Summary: Mr B complained about how the Council dealt with his application for housing. We find there was no fault by the Council in the application of its housing allocations policy. There was fault in delay in assessing the initial application for housing but that did not cause significant injustice to Mr B. The Council has apologised and taken steps to improve its process, and no further remedial action is needed.

Summary: We will not investigate this complaint about the Council’s decision that the complainant cannot join the housing register. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint that the Council incorrectly handled the complainants homelessness application. This is because the events happened too long ago.

Summary: We cannot investigate Miss B’s complaint that the Council failed to communicate with those affected by proposed works on their estate. This is because as it is about the Council’s actions in its role of managing its leasehold housing.

Summary: We will not investigate this complaint about the complainant’s banding on the housing register. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Summary: Mrs X complained on behalf of her son and daughter in law, Mr and Mrs Y, that the Council delayed returning their house to them at the end of a lease agreement and failed to keep them updated. This caused uncertainty and distress. The Ombudsman found the Council was at fault for delays returning Mr and Mrs Y’s house and for failing to provide clear information. It agreed to provide a remedy.