Summary: We will not investigate Mr X complaint about the Council’s decision to refuse his application for a grant for small businesses affected by COVID-19. This is because there is no evidence of fault in the way the Council made its decision.

Summary: We will not investigate this complaint about the way the Council has handled the complainant’s council tax. This is because there is insufficient evidence of fault by the Council.

Summary: Ms X complains that the Council seeks to recover an amount of council tax support. We will not investigate this complaint because it can be appealed to a Valuation Tribunal.

Summary: Mr X complains about delay by the Council in recovering an overpayment of housing benefit. We will not investigate this complaint because the matter is out of time, he had a right of appeal to a tribunal and the matter has been remedied.

Summary: Ms X complained the Council had failed to provide her joint tenant, Mr Y, with the right amount of council tax support. She said this had caused her stress and ill health. We will not investigate this complaint as it is reasonable to expect Mr Y to appeal to the Valuation Tribunal.

Summary: We cannot investigate this complaint about how the Council collected council tax from her and how it dealt with her complaint about legal proceedings. The complaint concerns matters which have been to Court, which means we cannot investigate it.

Summary: Mr X complained about the way the Council handled housing benefit payments for the tenancy of a property where his mother lived before she moved into a care home. He considered the failings meant there was an overpayment of benefit. There was fault by the Council which caused injustice to Mr X. It will apologise to him and make a payment.

Summary: Mr X complains that the Council refused to refund money he paid to enforcement agents with respect to an alleged council tax debt. I have stopped investigating this complaint. The Council offered to refund the money and so no further action by the Ombudsman is needed.

Summary: Mr X complained about his social housing landlord’s actions in response to a fire at his home in 2019. We cannot investigate his complaint about a social housing landlord because it is outside our jurisdiction. We will not exercise discretion to consider the reasonableness of the temporary accommodation offered because it was more than 12 months ago, and he could have asked for a review and a court appeal at the time.

Summary: Mr X complained about the Council’s refusal of a COVID-19 small business grant. The Council was not at fault.

Summary: We will not investigate Mr X complaint about the Council’s decision to refuse his application for a grant for small businesses affected by COVID-19. This is because there is no evidence of fault in the way the Council made its decision.

Summary: We will not investigate Ms X’s complaint that the Council failed to deal properly with her housing benefit claim and homelessness in 2018. Ms X complains late and outside the permitted period of 12 months. She could reasonably have used her right of appeal, to the social security tribunal, against the Council’s benefit decisions.