Summary: Miss X complained about the Council placing her in temporary accommodation which she says is unsuitable for her needs. We should not investigate this complaint. This is because the Council offered her a review of the accommodation and agreed to move her to another property. She had a right of appeal against the review decision to the County Court and it was reasonable for her to pursue this.

Summary: Miss X complained that the Council unfairly decided she did not qualify to join its Housing Register when she needs to move to suitable accommodation for medical reasons. We found no fault in the way the Council made this decision.

Summary: Miss X complained about the Council’s decision to discharge its homeless duty to her in 2019. We should not exercise discretion to investigate this complaint which was received outside the normal 12-month period for accepting complaints. This is because it concerns a homelessness decision, and it was reasonable for her to challenge the decision in the courts at the time.

Summary: We will not investigate this complaint that the Council will not allow the complainant to join the housing register. This is because there is insufficient evidence of fault by the Council.

Summary: Mr X complained the Council’s lettings policy unfairly favoured Council tenants over housing association tenants wanting to move home and the Council should have rehoused him sooner. We found no fault with the Council’s policy or how the Council applied it to Mr X so we completed our investigation.

Summary: Ms X complains the Council delayed addressing and remedying serious repair issues which affected her Private Sector Lease property in recent years. We have found no evidence of fault in the way the Council considered these matters so have completed our investigation.

Summary: We will not investigate this complaint that the Council failed to provide landlord insurance to the complainant and failed to reply to enquiries about it. This is because there is insufficient evidence of fault and injustice and because the Council has provided a fair remedy for the delays that occurred.

Summary: We cannot investigate Miss C’s complaint that the Council has failed to fix a leak at a Council-owned property next to her home. This is because Miss C’s complaint is about the management of social housing by the Council. We do not have the power to investigate such complaints.

Summary: There is fault by the Council in how it dealt with Miss X’s application to join the housing register and her homelessness. It should apologise, pay Miss X £300, and take action to improve its service.

Summary: Mrs X complained about the way the Council considered her homelessness application, its failure to consider her request for accommodation and to properly consider her review. There was fault which caused Mrs X significant injustice to Mrs X. The Council agreed to provide a suitable financial remedy and make service improvements.

Summary: Miss B complained the Council did not take enforcement action against her landlord. Miss B said her landlord did not fix her boiler and she and her family were left without adequate heating and hot water. We did not find fault with the Council.

Summary: Mr X complained about the suitability of temporary accommodation provided by the Council when he presented as homeless in 2020. We should not exercise discretion investigate this complaint. This is because it would have been reasonable for him to ask for a review of the accommodation and appeal to the court if this was unsuccessful.

Summary: We will not investigate Mr C’s complaint about how the Council managed his housing situation after he became homeless. This is because it was not unreasonable to expect Mr C to have gone to court to appeal the Council’s decision.

Summary: Mr X complained about the Council’s inspection of disrepair at his rented property under the Housing Act 2004. We should not investigate this complaint. This is because there is insufficient evidence of any fault causing injustice to Mr X which would warrant an investigation.

Summary: Miss X complains that the Council wrongly awarded her Band B priority on her housing application. She says the Council failed to consider medical evidence about her son’s condition. Miss X says the Council’s decision means she missed out on available properties. She says this has had a strain on her and her children’s health. The Ombudsman does not find the Council at fault.