Welcome to a special edition of our Care provider bulletin. Below you can read about our annual review of adult social care complaints, which we recently issued.
Sector missing opportunities to improve adult care services
Launch of our seventh annual review
We recently launched our seventh annual review of Adult Social Care complaints.
In it we called for more to be done to help the sector capitalise on the valuable learning complaints can bring.
The Review details the trends from complaints we have received and investigated about adult social care in England during 2019-20.
Over the period we received 3,073 complaints and enquiries, but of those, only 430 were from people who arranged their care privately with independent providers.
In the report we say the disproportionately low number of complaints about independent providers we are receiving, means the independent sector is missing out on an untapped seam of valuable learning and potential improvements to their services.
Click the button below to read more. You can also hear us talk about our findings on a recent edition of the BBC Radio 4 You and Yours programme.
We look at individual complaints about local public services and all registerable social care providers in England.
We remedy injustice and share learning from investigations to improve services. When we find a council or care provider has done something wrong, we recommend how it should put it right. We are free to use and make our decisions independently.
