Summary: Mrs X complains the Council unreasonably delayed in sending her a demand for business rates for 1 April 2000 to 31 March 2001 which she considers she is not liable for. As a result, Mrs X cannot challenge the Council’s decision she is liable for the business rates as she no longer has the evidence to do so.
Summary: The Ombudsman will not investigate Mrs X’s complaint about a council tax bill for an empty property. This is because we cannot achieve the outcome she wants. If Mrs X disputes liability it is reasonable for her to appeal to the tribunal.
Summary: The Ombudsman will not investigate this complaint that the Council failed to apply a rent increase to the complainant’s housing benefit. This is because the complainant could have used his review and appeal rights.
Summary: The complainant, Mrs X, says the Council is at fault for issuing her with a summons for council tax arrears. The Ombudsman has not found any evidence of fault by the Council regarding its decision to take recovery action. He also considers the Council’s offer to remove recovery costs addresses the alleged fault with its payment systems. For this reason, he has ended his consideration of this complaint.
Summary: Ms X complains about the Council’s handling of her complaints and queries concerning the council tax liability of students studying at her academy. The Ombudsman will not investigate the complaint because there is insufficient injustice caused to Ms X to warrant a formal investigation.
Summary: The Ombudsman will not investigate this complaint about costs incurred for council tax. This is because there is insufficient evidence of fault by the Council.
Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s handling of his council tax account. The Council appears to have followed the proper process in its attempts to recover payment and it is therefore unlikely we would find fault.
Summary: The Ombudsman will not investigate this complaint about the Council’s decision to recover an overpayment of housing benefit. The complainant has a right of appeal to a tribunal against the Council’s decision.
We look at individual complaints about local public services and all registerable social care providers in England.
We remedy injustice and share learning from investigations to improve services. When we find a council or care provider has done something wrong, we recommend how it should put it right. We are free to use and make our decisions independently.
