Special edition - Annual Review of Complaints

Special edition - Annual Review of Complaints

Welcome

Welcome to this special edition of News from the Ombudsman.

Today we have launched our annual review of local government complaints for 2018-19.

The report shows we registered 16,899 complaints and enquiries over the period, more than a third of which were about Children and Education Services, and Adult Social Care.

Over the past year we have upheld 58% of the cases we have investigated. When we do uphold a complaint we make recommendations on how councils can put things right. Councils accepted and put in place our recommendations in 99.4% of cases, demonstrating that the sector recognises and is willing to put things right when they go wrong.

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Interactive map also launched

Remedies map webpage

Alongside the annual review of complaints, we have also launched our new interactive map which gives people the chance to see how their local authority is performing at the click of a button.

We're the first ombudsman scheme in the UK to present  data in this way. The map collates the annual letters we send to each local authority, gives details on how often they have complied with our recommendations, the improvements they have agreed to implement, and our published decisions - all in one place.

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