Summary: Ms B complains about the Council’s handling of a planning application for development of land near her property. She says it failed to notify residents of important dates, adjusted planning policies in favour of the developer and failed to represent the interests of local residents. She also says the case officer misled the planning committee. The Ombudsman finds no fault on the Council’s part.
Summary: The Council was at fault in basing its consideration of a planning application to rebuild an existing school on outdated GIS data. It further failed to respond to Mr X’s appeal at the final stage of its complaints procedure. Consequently, it denied Mr X an opportunity to object to the proposals. It further put him to needless time and trouble in pursuing his complaints about this. To remedy matters, I consider the Council should pay Mr X the sum of £250.
Summary: Mr X complains about the way the Council publicised and approved a planning application for development near to his home. The Ombudsman has found no evidence of fault in the way the Council considered these matters.
Summary: Mr X complained about the Council’s failure to take enforcement action about breaches of planning control and planning permission. The Ombudsman will not investigate because the complaint is late and the Ombudsman cannot achieve the outcome Mr X wants.
Summary: The Ombudsman will not investigate Ms X’s complaint about her house’s narrow driveway. Even if there was fault by the Council during the planning process for her house in 2010, Ms X bought it with that driveway in place in 2015. The planning matters are too old to investigate, and there is no Council action which has directly caused Ms X’s claimed injustices and we cannot achieve the outcome Ms X seeks, so an investigation is not warranted.
Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s handling of a planning enforcement case. The alleged failings of the Council did not cause Mr X a degree of personal injustice that warrants investigation by the Ombudsman.
Summary: Mr X complained about the way the Council handled a planning application for development which he says will affect his amenity. I have found no fault in the way the Council handled the application.
Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s refusal to take formal enforcement action against his neighbour for a breach of planning control. The decision is a matter of professional judgement and it is unlikely we would find fault in the way it was reached.
Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s handling of his neighbour’s planning applications as it is late. We will not investigate his complaint about the Council’s decision not to take enforcement action for breaches of planning control and the building regulations as its decision is a matter of professional judgement and did not cause the injustice Mr X claims. It is therefore unlikely we could achieve any worthwhile outcome for him.
Summary: The Ombudsman cannot investigate Mr X’s complaint about the Council’s handling of his planning application as Mr X has used his right of appeal to the Planning Inspectorate.
Summary: Ms X complains that the Council has refused to take planning enforcement action against a neighbour for a pergola built without planning permission. The Ombudsman will not investigate this complaint because there is no evidence of fault by the Council.
Summary: Mrs X complained about the way the Council dealt with her concerns about a neighbour’s development and her subsequent complaint. The Ombudsman does not find fault with the way the Council handled her concerns.
Summary: Part of this complaint is outside jurisdiction as it relates to a complaint regarding windows the complainant has been aware of since 2010. The other part of this complaint relating to the lack of planning enforcement over a fence is not upheld. This is because there was no fault leading up to the final decision taken by the Council.
Summary: Mr X complains that the Council failed to provide him with adequate responses to his property search prior to buying his house. The Ombudsman will not investigate this complaint because there is no evidence of fault by the Council. If the Council was wrong then Mr X would have a legal remedy against the Council in court.
Summary: Ms X complains the Council did not handle a planning application correctly. She says this will have a negative impact on her neighbouring property. There is no fault in the Council’s actions and we do not uphold Ms X’s complaint.
Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s delay in dealing with a planning application and associated enforcement case. We cannot attribute Mr X’s loss of earnings to the Council’s actions and it is therefore unlikely we would find fault causing him significant injustice.
Summary: Mrs X complains about the Council’s actions in investigating a possible breach of planning law. The Ombudsman will not investigate this complaint because there will be a right of appeal to a Planning Inspector against any enforcement action and the claimed injustice from the visit has not caused sufficient injustice to warrant investigation.
Summary: Mr B complains about the way the Council handled his request for his property to be known by another name. The Ombudsman will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.
Summary: Mr & Mrs X complain the Council ignored the objections it received on a planning application for a new property in their road. The Ombudsman will not investigate this complaint. This is because we have not seen any evidence of fault in the way the Council decided to grant planning permission.
Summary: The Council properly considered the applications for development next to the complainant’s home and the impact of these on his amenity. It also responded properly to his concerns about breaches of planning control on the development.
Summary: The Ombudsman does not find fault in the way the Council carried out planning enforcement action on an alleged breach of planning control for a building next to the complainant’s property.
Summary: Mr X complains about the Council’s decision to approve a planning application for a building in the grounds of a local school in 2015. The Ombudsman will not investigate this complaint as it too late. We are unlikely to find fault in the Council’s actions and do not consider that Mr X has suffered a significant personal injustice.
Summary: Mr X complains about the grant of planning permission for a development of houses including a pumping station. The Ombudsman will not investigate this complaint because the matter is premature as the planning application for reserved matters (which includes the pumping station) as has yet to be determined.
Summary: Mr X complains that the Council acted so inappropriately in response to his client’s planning application that his client sacked him. The Ombudsman will not investigate this complaint because the injustice is a private matter between Mr X and his client. Nor could the Local Government Ombudsman realistically be able to conclude that the Council’s action led to his loss of a contract.
Summary: Mrs X complains about planning permission for a development of dwellings next to her house. The Ombudsman will not investigate this complaint because there is no evidence of fault by the Council as the planning permission was granted by a Planning Inspector.
Summary: Mr X complained about the Council’s decision to approve his neighbour’s extension, which he fears may affect his private access rights. There was no fault in the way the Council made its decision, and private rights over land are not material planning considerations.
Summary: The Ombudsman did not find fault by the Council in a complaint about the way the Council approved a planning application for a development close to the complainant’s home.
Summary: The Ombudsman cannot investigate this complaint about enforcement action the Council has taken in respect of a planning breach. This is mainly because the complainant has already appealed against the enforcement notice in his case, and this means his complaint is outside our jurisdiction to consider.
We look at individual complaints about local public services and all registerable social care providers in England.
We remedy injustice and share learning from investigations to improve services. When we find a council or care provider has done something wrong, we recommend how it should put it right. We are free to use and make our decisions independently.